Retail Assistant Manager

Kibbi Technologies Inc.; Oakville; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking an Assistant Manager to drive operational and sales excellence. You will lead by example, coaching the team to deliver exceptional customer experiences, building lasting partnerships with business customers, and maintaining high standards of merchandising and safety.

The role emphasizes empowerment, growth, and a customer-first mentality in a fast-paced retail environment. Your responsibilities include hiring, onboarding, training, and developing the team while

Qualifications

• 2-3 years of retail management experience with accountability for sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.

Responsibilities

• Lead and coach the team to provide exceptional customer service and build long-term partnerships with customers.
• Drive sales leadership and create an environment where Sales Associates can excel in serving customers.
• Attract, train, develop, and engage associates with regular coaching and feedback for growth.
• Ensure operational excellence through adherence to Health & Safety, Asset Protection, Privacy, Policies and Procedures.

Skills

Retail management

Coaching & development

Customer focus

Communication

Job description

Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence,ensuring that both our customers and associates have exceptional experiences.You will break down barriers and actively seek meaningful partnerships, usingcuriosity and a solutions mindset to build relationships and drive businessgrowth.

Additionally, you will create an environment focused on high performance,results, and a customer-first mentality through leading by example and effectivecoaching. Your responsibilities will include hiring, onboarding, training, anddeveloping our team with a focus on empowerment and growth.

Specifically, you will

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some Of What You Need

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• Learning & Development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificialintelligence may be used in certain stages to screen, assess, or selectapplicants, however, a human reviewer makes all final decisions. This posting isfor an existing vacancy.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and thecommunities in which we live. As The Working and Learning Company, we inspirepeople to work smarter, learn more and grow every day. We’re looking forcurious, approachable, and passionate individuals who love finding solutions. Ifthat’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diversework environment. We welcome, value and thrive on perspectives and contributionsfrom backgrounds that vary by race, gender, sexual orientation, gender identityor expression, lifestyle, age, educational background, national origin, religionor physical ability. If you have a disability or special need that requiresaccommodation, please let us know.