Retail Assistant Manager

Socket.dev; Brantford; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking an Assistant Manager to lead a retail team focused on delivering exceptional customer experiences and strong sales performance in the Brantford area. You will coach staff, drive partnership with business customers, and oversee hiring, onboarding and ongoing development in a fast-paced environment.

Responsibilities include maintaining operational excellence, inventory and brand standards, and ensuring effective communication across the team.

Qualifications

• 2-3 years of retail management experience with direct accountability for sales/service targets.
• Strong leadership and talent development skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Lead and coach the team to deliver exceptional customer service and drive partner relationships.
• Drive sales leadership through recognition and teamwork to meet business results.
• Attract, train, develop, and coach associates with ongoing performance feedback.
• Ensure compliance with health & safety, asset protection, policies, and merchandising standards.
• Maintain daily communication and ensure consistent use of sales and engagement tools.

Skills

Retail management

Team development

Communication

Customer service

Tools

POS systems

Job description

Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth. Additionally, you will create an environment focused on high performance, results, and a customer‑first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales‑focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centred development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales‑focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast‑paced environment with strong prioritization, organization, and multi‑tasking skills.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• Learning & Development programs
• And more...

#WorkLearnGrow1

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.