Retail Account Representative

Gillfor Distribution; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A Canadian distribution company is seeking a Retail Account Representative in Edmonton. The role involves supporting Big Box Retail Store accounts, providing exceptional customer service, and achieving monthly sales targets. The ideal candidate must possess strong communication skills, problem-solving ability, and experience in customer service or sales. This full-time position offers a competitive salary, and candidates should be self-motivated with strong organizational skills.

Benefits

Competitive salary

Discretionary bonus potential

Opportunity for Advancement

Qualifications

• Effective communicator with exceptional verbal and written skills.
• Strong customer service-oriented mindset.
• Ability to work independently and within a team.

Responsibilities

• Support Big Box Retail Store accounts.
• Act as the point person for assigned stores.
• Provide exceptional customer service and follow up on inquiries.

Skills

Communication/Teamwork

Critical Thinking/Analytical Skills

Technical Skills - Intermediate Excel

Problem Solving

Customer Insight

Logic/Result Focus

Creative and Innovative Thinking

Prioritization

Education

College related Sales/Customer Service education

Tools

Microsoft Office

Job description

Gillfor Distribution is currently hiring for a new position of a Retail Account Representative in Edmonton.

The primary function of the Retail Account Representative is to support all aspects of the Big Box Retail Store accounts to which they are assigned. The ideal Retail Account Representative is an effective communicator with exceptional verbal and written communication skills, a customer service-oriented mindset and very strong organizational skills. The chosen candidate must be abnew le to work effectively and efficiently both within a team-based culture as well as independently with minimal direction.

Core Competencies

• Communication/Teamwork
• Critical Thinking/Analytical Skills
• Technical Skills - Intermediate Excel
• Problem Solving
• Customer Insight
• Logic/Result Focus
• Creative and Innovative Thinking
• Prioritization

Performance Requirements

• Create exposure for Gillfor in the marketplace
• Act as the point person for assigned stores
• Order entry and follow up
• Handling phone calls and emails in a timely manner
• Providing exceptional customer service
• Extensive Product knowledge in all lines
• Meeting monthly Sales targets
• Upselling and cross selling
• Training & coaching the CSRs in stores
• Follow up on quotes, inquiries, and any complaint resolutions
• Merchandising – executing plains laid out by RPSM
• Store visits to cover high level conversations, training events 1 on 1, coaching and selling
• Distribution of samples, price pages, and any other materials for the program

Standards Of Performance

• Building Materials industry experience and or College related Sales/Customer Service education background.
• Strong Microsoft Office computer skills.
• Adhere to all Health & Safety policies & procedures.
• Strong verbal and written skills to communicate with all levels of the organization.
• Strong problem identification and solution development.
• Travel required, valid drivers license
• Self-motivated, with high energy and an engaging level of enthusiasm.

Work Conditions

• Competitive salary plus discretionary bonus potential.
• Full-time Monday to Friday (40 hours per week). and any overtime as required.
• Working in the Retail Account Team.
• Report directly to the Retail Program Manager.
• Opportunity for Advancement.

Gillfor Distribution is proud to be an equal opportunity employer. If you are interested in joining the Gillfor Distribution family, please apply today with the appropriate requirements. We thank all those who apply, however only those selected for an interview will be contacted.

Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the HR Manager at Gillfor Distribution.

About Gillfor Distribution

Gillfor Distribution is a 100% Canadian owned and operated company that stretches across Canada with 13 locations from coast to coast. Our goal is to provide a service unmatched in the distribution industry and to lead the way with innovative products and marketing ideas for the future. Gillfor prides itself in keeping up with today’s trends and staying at the forefront of the distribution industry. Please visit our website www.gillfor.com to learn more.