Restoration Technician

PuroClean Kelowna & Penticton; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local restoration company in Kelowna seeks a full-time Restoration Technician to manage emergency restoration services. Responsibilities include assessing damage, operating drying equipment, and maintaining communication with clients. Candidates must possess an IICRC WRT certification, have a clean driver's license, and be physically fit to perform job-related tasks. This position requires on-call availability, reflecting a commitment to customer satisfaction.

Qualifications

• Legally eligible to work in Canada.
• 1 year experience in restoration or construction work is preferred.
• Valid and clean driver’s license.

Responsibilities

• Determine category of water and class of loss.
• Set up drying equipment and monitor the drying process.
• Maintain effective communication with property owners.

Skills

Effective verbal and written communication skills

Good problem solving skills

Basic-level computer literacy

Education

IICRC WRT certification

Tools

Power tools

Hand tools

Encircle

Xactimate

DocuSketch

Job description

Overview

Restoration Technician – PuroClean Kelowna, full-time Emergency Restoration Technician openings available for eager and ambitious individuals. Responsibilities include cleaning after water, fire, or mold damage in homes and commercial buildings.

Responsibilities Include

• Determining the category of water and the class of loss as well as identifying restorable building/content components.
• Calculating and setting up drying equipment and monitoring the drying process.
• Completing necessary paperwork and updating data using company programs (e.g., work authorizations, diagrams, charts, photos, monitoring records).
• Ensuring compliance with company and regulatory processes and protocols.
• Providing support in other areas as requested/required.
• Maintaining warehouse cleanliness and organization.
• Maintaining effective communication and relations with all property owners, occupants, co-workers and sub-trades.
• Mandatory on-call shifts on a rotation basis for after-hours emergencies.
• Ability to work alone or with minimal supervision.
• Other responsibilities as requested by management.

Mandatory

• Legally eligible to work in Canada.
• Available to respond to emergency calls 24 hours a day, 7 days a week, 365 days a year as required and/or scheduled; participation in on-call rotation.
• Consistently maintain a high level of excellent customer satisfaction.

General

• Basic-level computer literacy.
• Accountable, reliable and punctual.
• Effective verbal and written communication skills.
• Good interpersonal skills and sensitivity to customers in different situations.
• Good problem solving, decision making and analytical skills.
• Superior organizational skills.
• Hardworking, trainable and works well in a team-oriented setting.
• Ability to work overtime and on-call hours (nights and weekends) as required.

Qualifications

• IICRC WRT certification.
• Valid and clean driver’s license.
• 1 year experience in restoration or construction work is preferred.
• Basic construction knowledge and understanding of residential homebuilding.
• Safely used power tools and hand tools.
• Basic computer literacy.
• Ability to fluently communicate in English.
• Other certifications such as AMRT, FSRT, TCST, CRS & others are assets.
• Experience working with Encircle, Xactimate, and/or DocuSketch are assets.

Physical Requirements

• Reasonable level of physical fitness with no health issues that would interfere with work demands; capable of moving furniture and other household contents.
• Ability to lift 30–40 lbs (industrial fans) and to load/unload wheeled dehumidifiers weighing 130–140 lbs.
• Must be able to work in confined spaces (crawlspaces and attics).
• Updated immunizations/vaccinations (e.g., Hepatitis A & B, tetanus, and Covid).
• Able to work for extended periods in PPE.