Restoration Project Manager

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties; Saint John; On-site; CAD 83,000 - 112,000; Full time

Job summary

A local restoration company in Saint John is seeking a dedicated Restoration Project Manager to oversee restoration projects and production crews. This role involves ensuring customer satisfaction, preparing work estimates, and managing production expenses. The ideal candidate should have effective communication skills, a high school diploma, and experience in cleaning/restoration. The compensation range is $60,000 - $80,000 per year.

Qualifications

• Experience in cleaning/restoration preferred.
• Valid driver’s license required.
• Ability to lift a minimum of 50 pounds regularly.

Responsibilities

• Manage the customer and client experience.
• Ensure accurate scope of work and prepare estimates.
• Schedule, coordinate, and oversee crews and resources.

Skills

Effective written and oral communication

Intermediate math skills

Computer skills

Education

High school diploma/GED

Job description

Overview

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and production crews. Responsibilities focus on customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads the team to operational excellence. Training and development programs may include industry certifications.

In this position, you will be making a difference each and every day. We aim to help make fire and water damage “Like it never even happened!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors and insurance representatives
• Manage production expenses including equipment, vehicles and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Participate in recruiting, hiring and training production teammates

Qualifications

• Effective written and oral communication with intermediate math and computer skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Valid driver’s license required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Compensation & Additional Information

Compensation: $60,000.00 - $80,000.00 per year

All employees of a SERVPRO Franchise are hired by, employed by, and under the supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. All sample forms are provided for informational purposes and franchises may choose whether or not to use them.

Note: This paragraph preserves the required franchise-organization disclaimer in sanitized form; non-essential boilerplate has been minimized.

All SERVPRO Franchises are Independently Owned and Operated. Revised 10/20.

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