restaurant supervisor

Second Cup; Ottawa; On-site; CAD 30,000 - 45,000; Full time

Job summary

A popular coffee shop in Ottawa is seeking a dedicated supervisor to oversee food preparation staff and manage customer interactions. The ideal candidate has at least 2 years of experience and a secondary school diploma. Responsibilities include ensuring health and safety regulations, managing inventory, and resolving customer issues. This position requires working on-site in a fast-paced environment.

Qualifications

• 2 years to less than 3 years of relevant experience.
• Ability to work in a fast-paced and physically demanding environment.

Responsibilities

• Supervise and coordinate activities of staff in food preparation.
• Address customer complaints and concerns.
• Ensure health and safety regulations are followed.
• Organize and maintain inventory.

Skills

Supervision

Customer service

Inventory management

Health and safety compliance

Education

Secondary (high) school graduation certificate or equivalent experience

Job description

Overview

Languages: English

Education: Secondary (high) school graduation certificate or equivalent experience.

Experience

2 years to less than 3 years.

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting: Coffee shop.

Responsibilities

Tasks:

• Supervise and co-ordinate activities of staff who prepare and portion food
• Address customers' complaints or concerns
• Supervise staff
• Ensure health and safety regulations are followed
• Balance cash and complete balance sheets, cash reports and related forms
• Organize and maintain inventory
• Set staff work schedules
• Monitor staff performance
• Evaluate daily operations

Supervision: 3-4 people.

Additional Information

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Physically demanding
• Repetitive tasks