Restaurant Supervisor

Naturally Pacific Resort; Campbell River; On-site; CAD 45,000 - 60,000; Full time

Job summary

A premier resort in Canada is seeking a Restaurant Supervisor to lead Front of House operations. The ideal candidate should have 2+ years of supervisory experience in the food and beverage industry, strong leadership skills, and a passion for exceptional customer service. This role includes monitoring guest satisfaction, conducting team briefings, and enforcing high cleanliness standards. The resort offers comprehensive benefits and a collaborative working atmosphere.

Benefits

Comprehensive health insurance

Ongoing training opportunities

Discounts on resort amenities

Qualifications

• 2+ years in a supervisory role or 5+ years as a lead server.
• Proven experience in high-end customer service.
• Ability to motivate and mentor team members.

Responsibilities

• Lead Front of House team to ensure smooth operations.
• Monitor guest satisfaction and address concerns.
• Conduct pre-shift meetings and enforce health standards.

Skills

Leadership skills

Customer service

Organizational skills

Communication skills

Multi-tasking

Education

Serving It Right Certificate

WSET certification

Tools

POS system

Silverware POS

Job description

The Team

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role

The Restaurant Supervisor is responsible for ensuring smooth dining room operations and exceptional guest experiences by leading the Front of House team during service. They coordinate service flow, provide guidance to team members, and maintain high standards of cleanliness and organization. This role involves fostering a collaborative team environment, monitoring guest satisfaction, and enforcing health and safety standards. The Supervisor also supports staff training, resolves service issues, and performs opening and closing duties to ensure the dining area is ready for each service.

Your contributions to the team include:

• Lead and oversee the Front of House team during service to ensure smooth operations and exceptional guest experiences.
• Coordinate team activities, monitor service flow, and address any bottlenecks or challenges in real time.
• Conduct pre‑shift meetings to communicate service priorities, daily specials, and guest expectations.
• Act as the primary point of contact for team members, offering guidance and support during service.
• Ensure dining room readiness, including cleanliness, table settings, and proper organization.
• Monitor guest satisfaction by engaging with guests and addressing concerns promptly.
• Foster a collaborative team environment by providing ongoing training, coaching, and feedback.
• Enforce health, safety, and hygiene standards throughout the dining area.
• Handle service‑related issues, resolving them efficiently to minimize disruptions.
• Support special events, ensuring smooth coordination with the kitchen and other departments.
• Perform opening and closing duties, and lead the team to ensure the dining room is ready for the next service.

A few things we are looking for in a new team member:

• 2+ years of experience in a supervisory role within the food and beverage industry, or 5+ years in a lead server role.
• Proven experience providing excellent customer service in a fast‑paced, high‑end environment.
• Strong leadership skills with the ability to motivate and mentor a team.
• Excellent organizational skills and attention to detail.
• Professional demeanor with exceptional communication and interpersonal skills.
• Proficient in operating a point‑of‑sale (POS) system; experience with Silverware POS is an asset.
• In‑depth knowledge of food and beverage operations, including menu offerings and dietary accommodations.
• Ability to multitask effectively under pressure and maintain composure in a busy environment.
• Serving It Right Certificate or equivalent.
• WSET certification an asset.
• Availability to work mornings, evenings, weekends, and holidays.
• Physical ability to stand and walk for extended periods.

Perks & Benefits

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

• Comprehensive employer‑paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates.

We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to genuine hospitality. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

The Resort

At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100‑room resort features a luxury spa, upscale restaurant and 18‑hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco‑adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

Thank you and we look forward to receiving your application!