Restaurant Ops & Guest Experience Leader

Concorde Entertainment Group; Calgary; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Gratuities

Paid leave for sick and bereavement

Duty meals

Extended health and insurance benefits

25% food & beverage discount

Job summary

Major Tom is seeking an Assistant General Manager in Calgary to partner with the General Manager, overseeing overall performance and guest experience while guiding staff development and operational excellence.

The role emphasizes strong leadership, training, compliance with laws, and delivering an engaging service in a busy venue. A minimum of 3+ years in hospitality leadership is preferred, with advanced English and MS Office skills. Competitive salary and benefits provided.

Qualifications

• A minimum of 3+ years experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality.
• 5+ total years of hospitality experience is strongly preferred.
• Extensive wine knowledge is required; cocktail knowledge is preferred.
• Advanced English writing and grammatical proficiency.
• Working knowledge of applicable employment related legislation.
• Advanced skills with Microsoft Office Suite.

Responsibilities

• Assist the General Manager in executing operational strategy.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
• Assist the General Manager with preparation for monthly cross-venue GP meeting.
• Stay on top of all learning, development, and training being administered by Head Office departments and ensure all necessary team members attend.
• Ensure active venue participation in the company Health & Safety Program and ensure at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee.
• Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
• Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations but understand that this position is not full-time floor manager plus administrative responsibilities.
• Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns.
• Execute ad-hoc administrative and operational duties are required.

Skills

Hospitality experience

Leadership

English proficiency

Microsoft Office

Tools

Microsoft Office

Job description

Major Tom is seeking an Assistant General Manager in Calgary to partner with the General Manager, overseeing overall performance and guest experience while guiding staff development and operational excellence.

The role emphasizes strong leadership, training, compliance with laws, and delivering an engaging service in a busy venue. A minimum of 3+ years in hospitality leadership is preferred, with advanced English and MS Office skills. Competitive salary and benefits provided.