Restaurant Manager

EightSix Network; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local Japanese restaurant in Victoria is seeking an experienced Restaurant Manager. The role involves staff oversight, training, daily operational management, and ensuring exceptional customer service. Candidates should have at least three years of restaurant experience, a strong focus on customer satisfaction, and the ability to work effectively under pressure. Competitive wage at $35.00 per hour with benefits such as a performance bonus and free staff meals.

Benefits

Discretionary performance bonus

One free staff meal per shift

Uniform provided

Qualifications

• Three or more years of restaurant experience, including supervisory duties.
• BC Serving It Right Certificate or equivalent certification required.
• Secondary school graduation required.

Responsibilities

• Coordinate staff schedules to meet operational needs.
• Oversee onboarding and continuous training programs.
• Monitor daily operations for compliance with standards.
• Address guest inquiries and concerns efficiently.
• Manage daily financial operations, balancing payments.
• Maintain strong relationships with suppliers.
• Sufficient English to communicate effectively.

Skills

Flexibility

Team player

Customer-focused

Education

High School Diploma

Post-secondary education

Tools

Serving It Right Certificate

Job description

Job Description

Employer operating name : Ramen Arashi

• Restaurant Manager NOC
• One vacancy
• Permanent position
• Start as soon as possible
• Work location : Unit - Westhills Drive, Langford, BC V9B 0S2
• Wage $35.00 / h
• Minimum 30 hours per week

Benefits

1. Discretionary performance bonus

2. One free staff meal per shift

3. Uniform (t-shirt, apron, hat) provided

4. If employee obtains a Food Safe Certificate and is employed with us for one year, then we will reimburse them for the course fee.

5. Benefits plan as it exists from time to time

6. All statutory holidays, leave days, and other benefits as described under BC employment law as it applies to managers.

7. Managers do not receive gratuities except 10% or less of the time if executing job duties for positions that normally receive tips (e.g., serving or cooking).

Work conditions

1. Noisy

2. Fast pace

3. Work under pressure with speed and accuracy

4. Stand for extended periods

Skills and Abilities

1. Able to carry out above listed duties and tolerate working conditions

2. Flexibility

3. Team player

4. Customer-focused

Credentials and Qualifications

1. Three or more years of restaurant experience, including in roles with supervisory duties, are required.

2. Education

a. Secondary school graduation required

b. Post-secondary education not required but is an asset

3. BC Serving It Right Certificate or equivalent valid certification from another Canadian jurisdiction allowing exemption from the SIR training requirement in BC

Duties and responsibilities

1. Staff Scheduling and Oversight

a) Coordinate staff schedules to ensure operational needs are met while accommodating employee availability.

b) Manage employee leaves (both planned and unplanned) to maintain uninterrupted service.

c) Must have the capacity to step into all roles in the restaurant (e.g., server, cashier, cook) if those employees required support at high volume times or if there were an unsolvable staffing shortage for a shift. Executing these roles would be no more than 10% of the manager’s activity.

d) Conduct regular performance reviews, helping staff grow within their roles and promoting teamwork.

2. Training and Development

a) Oversee onboarding and continuous training programs to meet Ramen Arashi’s operational standards.

b) Mentor key staff, fostering leadership skills and creating opportunities for long-term growth.

c) Provide guidance rooted in Japanese service practices and operational culture to maintain brand authenticity.

3. Operational Management

a) Monitor daily operations to ensure compliance with Ramen Arashi’s standards for quality and efficiency.

b) Collaborate with the kitchen team to ensure smooth production, balancing speed with precision.

c) Manage inventory proactively to prevent shortages or overstock, minimizing waste.

4. Customer Service and Issue Resolution

a) Address guest inquiries and concerns efficiently to maintain a high level of customer satisfaction.

b) Respond to online reviews and in-person feedback with professionalism, reflecting the restaurant’s values.

c) Ensure the guest experience aligns with Japanese hospitality standards, offering authentic and culturally consistent service.

5. Financial and Administrative Responsibilities

a) Manage daily financial operations, including balancing payments and tracking revenue.

b) Monitor key performance indicators, such as labor costs and sales trends, and report findings to the owner.

c) Ensure compliance with local labor, safety, and health regulations through regular checks and audits.

6. Supplier Coordination and Cost Control

a) Maintain strong relationships with suppliers to ensure consistent delivery of premium ingredients.

b) Negotiate pricing and terms effectively to manage costs without compromising on quality.

c) Forecast and manage budgetary needs to align with operational goals.

7. Language and Cultural Expertise

a) Sufficient English to communicate effectively with English‑speaking staff and guests.

b) Demonstrate a deep knowledge of Japanese cultural practices, ensuring alignment with the restaurant’s identity and customer expectations.

c) Japanese not required but is an asset to read Japanese product instructions, order from Japanese businesses, and communicate with Japanese‑speaking staff.

How to Apply

• Attention: Allan Nichols
• Email:
• Mail: Ramen Arashi, Douglas Street, Unit, Victoria, BC V8T 4N4
• In-person between 2 pm and 5 pm daily at Ramen Arashi, Douglas St Unit, Victoria, BC V8T 4N4

Requirements

• High School Diploma
• Serving It Right
• Work Permit