Restaurant Manager

EightSix Network; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A well-established hospitality group in Vancouver is seeking a Manager to oversee daily restaurant operations at Tableau Bar Bistro. In this role, you will ensure exceptional guest experiences, manage team performance, and drive sales targets. Ideal candidates will have a post-secondary degree and 2-3 years experience in the restaurant industry. The position requires strong leadership, customer service, and conflict resolution skills. Flexible work hours are necessary, and a permit is required.

Qualifications

• 2-3 years prior experience in the restaurant industry.
• Ability to work varied hours.
• Results driven individual with a demonstrated record of prior success.

Responsibilities

• Coordinate daily restaurant operations.
• Ensure high standards of guest experience.
• Appraise staff performance and provide feedback.

Skills

Interpersonal skills

Conflict resolution

Customer service focus

Adaptability

Sales driving

Education

Post-secondary degree in business management or hospitality

Tools

Word

Excel

Outlook

POS systems

Job description

Job Description

About Us

Wentworth Hospitality Group is looking for eager and engaged individuals who are passionate about next level guest experience! Our Hospitality division includes four restaurants and a boutique hotel.

Tableau Bar Bistro is located in the heart of Coal Harbour. It’s a casual, upscale, award-winning French Bistro with a touch of West Coast influence. We are looking to redefine the Bistro Dining experience through our world class hospitality, food, & beverage.

Position Summary

As a Manager at Tableau, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.

Position Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Execution of outstanding food & guest service
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Executes the pre-shifts
• Innovate new ways to capture sales
• Motivate & inspire leadership around sales
• Demonstrate an ‘Anything is Possible’ mindset : dream big and play big
• Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
• Other duties as assigned

People

• Ensure all team members understand and maintain operating standards
• Motivate team members toward next-level guest service
• Address guest concerns, seeking positive resolutions
• Assist to train new hires and encourage continued development for existing employee
• Ensure brand service standards and proper dress code is always intact
• Promote a positive team culture with a "can do" attitude
• Promote a passionate and competitive sales-driven environment
• Demonstrate, promote, and live by our Leadership Values

Place

• Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
• Ensure a safe workplace in compliance with WorkSafe BC

Profit

• Limit promo & Q.S.A. bills
• Find new ways to increase profit
• Find new ways to improve systems & efficiency
• Waste, spillage, portion control
• Achieve Labour budgets every shift
• Bar checks- non alcohol, limes, juice. 86'd product
• Ensure sales forecasts are accurate, realistic, and achieved every shift

Skills & Qualifications

• Education : A post-secondary degree ideally in business management or hospitality
• Experience : 2-3 years prior experience in the restaurant industry
• Ability to work varied hours
• Knowledge about driving sales and meeting financial goals
• Results driven individual with demonstrated record of prior success
• Excellent interpersonal skills with guests and employees
• Conflict resolution skills
• Customer service focus and quality orientated
• Adaptable and flexible
• High energy level, with a tolerance for stressful situations
• Understanding of basic accounting principles and budgets
• Able to successfully coach and manage people
• Driven toward personal development
• Computer Skills : Good knowledge of Word, Excel, Outlook, and POS systems

Requirements

• Serve it Right
• Work Permit