Restaurant Manager

Nando's Chicken; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A casual dining restaurant in Burnaby is looking for a Restaurant Manager to oversee operations, ensuring high-quality service and customer satisfaction. The position requires at least 3 to 5 years of relevant experience in the food service industry, with a focus on leadership and operational efficiency. Responsibilities include managing staff, monitoring inventory, and addressing customer feedback. The role offers competitive wages ($28 per hour) and health benefits after probation.

Benefits

Health & dental benefits after 6 months probation

Qualifications

• Minimum 3 to 5 years of experience in the food service industry, including management or supervisory experience.
• FoodSafe and Serving It Right certifications are assets.
• Must communicate effectively in English.

Responsibilities

• Manage day-to-day restaurant operations, ensuring efficient service and food quality.
• Oversee hiring, training, and performance management of staff.
• Monitor inventory control by tracking stock levels and placing orders.
• Implement operational adjustments to improve efficiency and profitability.

Skills

Customer service

Team leadership

Time management

Communication

Problem-solving

Education

Completion of secondary (high) school

Certificate in hospitality or related field

Job description

Nando’s Chicken is a well-established restaurant offering peri-peri chicken and casual dining services. The restaurant serves dine-in and take-out customers and operates in compliance with food safety and customer service standards, supporting a team of kitchen and front-of-house staff.

Company Information

Company Name: Nando’s Chicken

Job Location: 5761 Marine Way, suite 100, Burnaby, BC, V5J 0A6

No. of vacancies: 1

Start Date: As soon as possible

Wage rate: $28 per hour / 30 to 40 hours per Week

Benefits

• Health & dental benefits start after 6 months probationary period

Job Requirements

• Education: Completion of secondary (high) school.
• A diploma or certificate in hospitality or a related field is an asset but not mandatory. Equivalent work experience will be considered.
• Certifications: FoodSafe and Serving It Right certifications are assets.
• Experience: Minimum 3 to 5 years of experience in the food service industry, including management or supervisory experience.
• Language: English is required for effective communication with staff and customers including giving instructions, handling customer inquiries and complaints, understanding workplace policies, and ensuring health and safety compliance.

Job Duties

• Manage day-to-day restaurant operations, ensuring efficient service, food quality, and a positive customer experience for dine-in and take-out orders.
• Lead, supervise, and support kitchen and front-of-house staff, including hiring, training, and ongoing performance management.
• Prepare weekly staff schedules, monitor attendance and productivity, and adjust staffing levels based on business needs.
• Oversee inventory control by tracking stock levels, placing orders, and coordinating with suppliers to maintain adequate food and supply availability.
• Monitor sales, expenses, and overall performance, and implement operational adjustments to improve efficiency and profitability.
• Address customer feedback and resolve complaints promptly while maintaining service and brand standards.
• Ensure compliance with food safety, workplace health and safety regulations, and company policies at all times.
• Implement and maintain operational procedures, opening and closing routines, and internal controls to support consistent restaurant operations.

Work Conditions

• Attention to detail
• Fast-paced environment

How to Apply

• Apply via this Job site OR
• By Mail: 5761 Marine Way, suite 100, Burnaby, BC, V5J 0A6
• First preference: Canadian Natives, Canadian citizens, permanent residents. Indigenous people, youth, and new immigrants are encouraged to apply for this position.

About Nando's Chicken

Nando’s Chicken is a well-established restaurant offering peri-peri chicken and casual dining services. The restaurant serves dine-in and take-out customers and operates in compliance with food safety and customer service standards, supporting a team of kitchen and front-of-house staff.

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