Restaurant Manager

Cowbell Brewing Co.; Blyth; On-site; CAD 35,000 - 50,000; Full time

Job summary

A local brewery and restaurant in Blyth, Ontario is seeking a Hospitality Supervisor to lead the service team and enhance guest experiences. Key responsibilities include training staff, handling guest feedback, and managing staff schedules. The ideal candidate should have a background in hospitality with supervisory experience, valid Smart Serve certification, and strong communication skills. This role involves working during regular business hours including weekends, with an emphasis on maintaining high service standards.

Qualifications

• Minimum of one year of experience in a supervisory or management role in food and beverage.
• Valid Smart Serve certification.
• Strong knowledge of food and beverage.

Responsibilities

• Provide leadership on the restaurant floor and ensure exceptional guest experiences.
• Responsible for onboarding, training, development, and coaching of Service staff.
• Develop schedule for servers and storytellers that is within budget.

Skills

Guest service

Leadership

Organizational skills

Communication skills

Time management

Knowledge of food and beverage

Education

Certificate or diploma in Hospitality, Business, or related field

Tools

POS systems

Job description

Description

Roles and Responsibilities

• Provide leadership on the restaurant floor and ensure exceptional guest experiences
• Responsible for onboarding, training, development and coaching of Service staff
• Responsible for ongoing oversight of and providing feedback to Service staff
• Keep track of guest feedback and reviews by creating a monthly Guest Feedback Report that is submitted to the Leadership Team
• Provide responses to guest feedback requiring follow-up
• Develop schedule for servers and storytellers that is within budget
• Assist Director of Hospitality with the development of staff training sessions and content and planning quarterly staff meetings
• Responsible for bi-weekly staff tip-out
• Lead by example by setting the standard for all employees to follow, while holding staff accountable for their performance and ensuring excellent guest experiences.
• Other duties as assigned

Qualifications And Requirements

• A certificate or diploma in Hospitality, Business, or related field is preferred
• A minimum of one (1) year of experience in a supervisory or management role in food and beverage
• Valid Smart Serve certification
• Passion for the hospitality industry along with a strong knowledge of food and beverage
• Strong organizational and time management skills along with the ability to multitask and prioritize
• Excellent oral and written communication skills with a strong customer service disposition
• Demonstrated knowledge of POS systems and the ability to quickly learn new software as needed

Working Conditions

• Position may require long periods of standing and walking
• Work normal business hours of the restaurant, which include weekends and evenings, but may be required to do some work outside normal working hours
• Required to work in a busy, open area which may result in constant interruptions
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
• Required to meet a number of deadlines which may cause stress