Restaurant Assistant Manager

Tim Hortons | Saisethsons Hospitality Group Inc.; Toronto; On-site; CAD 42,000 - 60,000; Full time

Job summary

Tim Hortons restaurant in Toronto is seeking an Assistant Manager to support the Restaurant/General Manager, lead the team on shift, ensure coverage, and uphold Tim Hortons standards.

You will coach, train, and develop team members, drive guest satisfaction, control costs, and maintain safety and sanitation. Relocation may be required; strong organizational and communication skills are essential.

Qualifications

• 1-2 years of management experience in Quick Service.
• Experience leading 40-50 people in a fast food setting.
• Guest service oriented with a focus on exceptional guest experience.
• Embrace Servant leadership to train, communicate and support the team.
• Strong organizational and communication skills.
• Willingness to relocate and flexible availability (morning/evening/weekends/holidays).
• Having a driver license and own vehicle is an asset.

Responsibilities

• Support the Restaurant Manager or General Manager in leading the team and ensuring adequate coverage.
• Lead by example, enforce policies, and provide constructive feedback on the floor.
• Ensure compliance with operational, food safety and Always Fresh standards.
• Coach, train and develop team members and implement best practices consistently.
• Monitor costs, portion control and waste, and uphold high food quality.
• Address operational and service issues promptly with the management team.
• Evaluate team members, identify training needs and opportunities for improvement.

Job description

What to expect in your role as an Assistant Manager

• Support the Restaurant Manager or General Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons Operational, Food Safety and Always Fresh standards
• Learn, execute, lead by example and ensure team members follow the company's Core Values.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Restaurant Manager/General Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.

Requirements

Must have 1-2 year of previous management experience in Quick Service. Tim Hortons experience is an asset.

Must have experience in leading, managing and being accountable for a team of at least 40-50 people in a quick service/fast food restaurant setting

Be guest service oriented and committed to deliver exceptional guest experience.

Embrace our Servant leadership model to positively train, communicate and help team members.

Demonstrate a passion for leading, coaching and serving your team.

Have flexible availability including morning, evening shifts and weekends/holiday.

Be willing to relocate if required.

Having driver license and your own vehicle is an asset.

Have strong organizational and communication skills.

Company Information

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

Saisethsons Hospitality Group Inc. o/a Tim Hortons

Whyworking with us?

We are a franchisee group operating Tim Hortons and believe in long term career paths and promoting from within. We strive to be well-known for our unique approach to hospitality. We take pride in serving Happiness, not just a cup of Double Double coffee. With a portfolio of more than 70 restaurants across the GTA, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training and development and belief in Servant leadership philosophy. You will find yourself in one of the best teams that work together and have fun together.

We are currently looking for Assistant Managers who possess excellent leadership skill and passion for Training and Development. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational, Always Fresh and Food Safety are achieved.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.