Restaurant and Food Service Manager

IHop; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic restaurant in Langley seeks a Restaurant and Food Service Manager to oversee daily operations, manage staff, and ensure exceptional customer service. The ideal candidate will have proven management experience, strong knowledge of food safety standards, and excellent communication skills. Join our team to make a significant impact while leading a dedicated team towards success.

Benefits

Company pension

Dental care

Extended health care

Paid time off

Qualifications

• Proven experience in a food service management role or similar position.
• Strong knowledge of kitchen operations and food preparation techniques.
• Ability to work in a fast-paced environment under pressure.

Responsibilities

• Oversee daily operations of the restaurant and ensure smooth function of all roles.
• Monitor inventory levels and order supplies as necessary.
• Handle customer complaints efficiently to ensure satisfaction.

Skills

Team management skills

Food safety knowledge

Organizational skills

Customer service skills

Communication skills

Tools

POS systems

Job description

Job Summary

We are seeking a dynamic and experienced Restaurant and Food Service Manager to oversee the daily operations of our establishment, IHop Langley Branch. The ideal candidate will demonstrate strong leadership skills, a passion for food service, and a commitment to maintaining high standards of quality and safety. This role requires a hands-on approach to managing staff, ensuring exceptional customer service, and driving operational efficiency within the kitchen and dining areas.

Responsibilities

• Oversee the restaurant's daily operations, including front-of-house and back-of-house functions, ensuring the smooth operation of all cook, dishwasher, server, host, and expediter roles.
• Monitor inventory and order food and supplies as needed.
• Ensure customer satisfaction and handle complaints or issues efficiently.
• Enforce Food Safe and Serving it Right compliance across staff.
• Manage staff schedules and labour costs.
• Ensure cleanliness and safety standards are met by following strict standards that must be met in IHOP’s own Operation and Food Safety guidelines.
• Coordinate with suppliers and vendors.
• Conduct interviews and hire new team members as needed to maintain optimal staffing levels.
• Implement training programs for staff on food safety practices, customer service, and operational procedures.
• Manage inventory levels, ordering supplies as necessary to maintain kitchen operations.
• Utilize POS systems effectively for order management and financial reporting.
• Collaborate with upper management to develop strategies for improving service efficiency and profitability.

Qualifications

• Proven experience in a food service management role or similar position.
• Strong knowledge of kitchen operations, food preparation techniques, and food safety standards.
• Excellent team management skills with the ability to motivate and develop staff.
• Familiarity with POS systems and their application in daily operations.
• Strong organizational skills with attention to detail in supervising multiple tasks simultaneously.
• Ability to work in a fast-paced environment while maintaining composure under pressure.
• Excellent communication skills for effective interaction with team members and customers.

Join our team as a Restaurant and Food Service Manager where you can make a significant impact on our operations while leading a dedicated team towards success!

Job Type: Full-time

Pay: $37.00-$39.00 per hour

Expected hours: 37 per week

Benefits:

• Company pension
• Dental care
• Extended health care
• Paid time off

Ability to commute/relocate:

• Langley, BC

Language:

• English (required)

In person