Response Centre Specialist

London Drugs Limited; Richmond; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Company matched RRSPs

Employee Discount Program

Job summary

A leading Canadian retail chain is seeking a Response Centre Specialist to monitor locations and ensure safety protocols are maintained. The role requires a current security worker license, and experience with security systems is essential. Candidates should possess strong customer service skills and the ability to manage critical incidents professionally. This full-time position involves a flexible schedule, including evenings and weekends, and offers a comprehensive benefits program including medical coverage and employee discounts.

Qualifications

• Possess a current provincial security worker license with a security guard designation.
• Basic working knowledge of computers and security systems.
• Understanding of criminal code sections applicable to Loss Prevention.

Responsibilities

• Monitor company locations via remote systems.
• Respond to incidents and ensure complete documentation.
• Conduct daily assigned compliance audits.

Skills

Customer service skills

Time management

Ability to maintain confidentiality

Education

Current provincial security worker license

First Aid & W.H.I.M.I.S. training

Education in criminology, emergency management or related field

Tools

CCTV systems

Computer systems

Access control systems

Job description

Not just a job… a community a partnership a team. You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department in British Columbia currently has an opportunity for:

Response Centre Specialist

The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to our internal customers and partners, the Response Centre Specialist (RCS) will professionally and efficiently respond to incidents and ensure that documentation is complete and meets established protocols. The RCS will proactively seek out potential loss situations or threats, communicate with stakeholders, so that appropriate preventative steps can be taken. The RCS may also be required to work additional shifts at the store level as a Loss Prevention Officer I.

Responsibilities and Primary Functions

• Protect all company assets and reduce losses.
• Remote monitoring of designated company locations.
• Provide dispatch information to emergency responders as appropriate.
• Provide support to our internal customers.
• Prepare incident reports and evidence packages to meet both companies and required legal standard.
• Conduct daily assigned compliance audits.
• Conduct telephone interviews.

Qualifications

Education & Experience:

• Possess a current provincial security worker license with a security guard designation. (i.e. BST training).
• First Aid & W.H.I.M.I.S. training.
• Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control etc).
• Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
• Working knowledge of retail loss prevention and security practices.
• Education in the areas of criminology, emergency management, justice or security management is an asset.

Skills & Abilities

• Ability to adhere to business phone etiquette while ensuring a positive customer experience.
• Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.
• Ability to work independently in a varied and demanding environment while maintaining objectivity.

Strong time management, organizational & prioritization skills.

Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations.

Ability to interview, gain relevant information in a non- confrontational manner.

We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education.

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family.
• Company matched RRSPs.
• Employee Discount Program.
• Postsecondary Entrance Scholarships for you or your children.
• Community Involvement.

This is a Full-Time position. Candidates must be available to work a flexible schedule, Monday through Sunday, 40 hours per week. The Response Centre is a 24/7, 365 days per year operation and that employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings and overnights.

Apply Now!

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services. London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy. To protect yourself, do not respond to unsolicited job offers from individuals or e‑mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.