Responsable principal, Administration des comptes de détail / Senior Manager, Retail Account Ad[...]

Ninjakitchen; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global product design company in Montreal is seeking a Senior Manager for Retail Account Administration to enhance operational strategies. The ideal candidate will have strong leadership skills and at least 10 years of experience in retail. If you thrive in managing teams towards achieving results, this is the role for you. Competitive benefits and a dynamic work environment await.

Benefits

Employer paid group benefits

Paid volunteer and cultural days

Continuous training and mentoring

Employee product discounts

Qualifications

• Experience in project management considered an asset.
• Strong leadership capabilities with a proven track record.
• Ability to influence and lead cross-functional teams.

Responsibilities

• Support development and implementation of strategies for delivery efficiency.
• Lead order management team to ensure timely and cost-effective order processing.
• Develop team skills and processes while driving operational improvements.

Skills

Leadership and motivational skills

Innovative solutions for productivity

Results-oriented

Interpersonal skills

Communication skills (English & French)

Multi-tasking and organization

Education

A university degree in Commerce or business-related field

8+ years of experience coaching and leading a team

10+ years of experience in retail or wholesale environments

Job description

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

KEY RESPONSIBILITIES

The Senior Manager, Retail Account Administration is a critical member of the Operations team and key advocate of operational strategies needed to deliver growth for both retail and direct fulfillment businesses. This individual will be responsible for supporting the development and implementation of strategies that will ensure 98% on-time and in-full delivery to customers at the lowest possible cost. The Senior Manager will work in conjunction with the Vice President, Retail Operations North America as “orchestra leaders”, leading the order management team and partnering with and influencing Demand and Supply Planning, Sales, Distribution, and 3PL partners to deliver both top and bottom line results while exceeding customer expectations. Additionally, this leader will embody and drive the SharkNinja ethos to “maniacally eliminate inefficiencies” in every process and every project delivering world‑class results.

The ideal candidate is a progressive manager who is recognized for their management skills, operational excellence, communication, and interpersonal skills. They employ a leadership style that fosters collaboration and demonstrate a track record of outstanding results.

• Collaborate closely with cross‑functional partners on executing monthly Order to Cash for assigned accounts
• Hire, train, and oversee best‑in‑class order management associates responsible for accurately processing orders to achieve OTIF and Order LifeCycle metrics
• Take the lead on identifying risks and subsequently develop and execute mitigation plans
• Develop Order Management associates, processes, and tools while building opportunities for career development and growth
• Drive improvements and standardization to eliminate inefficiencies across assigned retailer accounts
• Take on additional operations projects as requested and partner with leaders in other business units to drive operational improvements
• Show the ability to think proactively and independently drive solutions and results
• Create, develop, and present status updates and executive summaries to Upper Management on projects, programs, or initiatives (PowerPoint)

ATTRIBUTES & SKILLS

• Excellent leadership and motivational skills
• Proven ability to develop innovative solutions for increased productivity
• Results oriented, focused on the outcome for the team and the company
• Strong interpersonal skills; able to effectively influence and lead others
• Excellent communication skills both written and verbal (English & French)
• Ability to work well under pressure in a fast‑paced environment
• Well organized and strong multi‑tasker; able to manage priorities and delegate tasks according to tight deadlines

EDUCATION & EXPERIENCE

• A university degree; preferably Commerce or business‑related field
• 8+ years of experience coaching and leading a team
• 10+ years of experience working in retail or wholesale environments
• Project management experience considered an asset

WHAT WE OFFER

• Employer paid group benefits including medical, dental, life insurance and more
• Paid volunteer and cultural days
• Employee assistance program
• Wellness program offering free virtual fitness classes and a $75.00 fitness reimbursement
• Competitive RRSP matching program
• Employee product discounts
• Continuous training and mentoring
• Diverse, inclusive, and community‑minded organization

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

EEO Statement

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [e-mail].