Resource Management Technology Manager, Audit Operations

KPMG Canada; St. Catharines; On-site; CAD 73,000 - 110,000; Full time

Job summary

An established industry player is seeking a Resource Management Technology Manager to lead initiatives in optimizing resources for audit operations. This role involves collaboration with IT professionals and managing a suite of business applications to enhance efficiency. The ideal candidate will possess strong analytical and technical skills, particularly in Excel and PowerBI, and will be responsible for driving improvements in business processes. Join a dynamic team dedicated to delivering excellence and innovation in audit management, where your contributions will significantly impact the organization and its clients.

Qualifications

• Strong analytical and problem-solving skills are essential.
• Experience leading requirement walk-throughs with stakeholders.
• Ability to translate technical information to non-technical users.

Responsibilities

• Build reports integrating all tools for Workforce Optimization.
• Coordinate User Acceptance Testing for enhancements.
• Provide first-level support for Audit Workforce Tools.

Skills

Analytical Skills

Problem-Solving Skills

Technical Skills in Excel

Technical Skills in PowerBI

UAT/QA Testing Experience

Excellent Communication Skills

Interpersonal Skills

Planning and Organizational Skills

Client-Centered Approach

Collaboration and Teamwork Skills

Adaptability to Evolving Technology

Education

Bachelor's Degree

Tools

PowerBI

Excel

Job description

Resource Management Technology Manager, Audit Operations

Join to apply for the Resource Management Technology Manager, Audit Operations role at KPMG Canada

Resource Management Technology Manager, Audit Operations

3 days ago Be among the first 25 applicants

Join to apply for the Resource Management Technology Manager, Audit Operations role at KPMG Canada

Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Workforce Optimization (Resource Management) team is an integral part of KPMG’s National Audit Operations Team which deploys various programs focused on centralization, standardization and automation to support audit engagement teams in performing effective and efficient audits. Workforce Optimization is about standardizing and optimizing resources for our firm, our audit clients, and our people.

The Workforce Optimization Technology Manager plays a lead role supporting the business applications tools that are related to activities such as managing resources, accreditation, Audit Quality Controls, capacity management and helping the business with key metrics.

This role involves close collaboration with IT professionals responsible for platform maintenance and implementation, the Department of Professional Practice, end-users, and will also provide expert-level support to ensure optimal utilization of all Workforce Management tools.

This is a highly visible role that requires a mix of technical acumen and team leadership skills to drive the execution of new and current tools. This person must be creative, ask questions, and be comfortable challenging the status quo.

What You Will Do

1. Build reports that integrate all tools required for Workforce Optimization (eQualify, GLMS, Retain, CEAC)
2. Apply technical expertise to coordinate and develop User Acceptance Testing for enhancements to current or new Audit Workforce Tools.
3. Be the primary liaison between the end-user community, IT support, Learning, the Department of Professional Practice, other member firms, and KPMG Project Teams.
4. Apply your technical expertise and analyze and recommend changes to current business processes, and data flows.
5. Recommend improvements to procedures and report documentation while ensuring control compliance.
6. Participate in new system implementations. Work with project team to ensure system requirements, analyze data and make recommendations for options and connect back with the business.
7. Responsible for maintenance of Audit Workforce Tools. Review statements of work and service level agreements. Complete logs of issues and change orders while following up on outcomes.
8. Work with Workforce Optimization Team to identify pain points, improve processes and documentation.
9. Provide first level support for all Audit Workforce Tools, escalate to IT support team when necessary, and follow up on outcomes.
10. Provide application administration, such as access control, end-user permissions, reporting, and analytics.
11. Provide feedback and enhancement requests to the IT department with prioritization.
12. Take initiative in solving complex technical problems and recommend solutions.
13. Work closely with the RPA team for development and enhancements to current processes.
14. Establish strong relationships and proactively communicate with team members as well as individuals across the organization.
15. Utilize data management skills to assist the Workforce Optimization Team with report development and execution (PowerBI is essential).

What You Bring To The Role

• Strong analytical and problem-solving skills.
• Technical skills in Excel and PowerBI.
• Previous experience in UAT/QA Testing.
• Experience leading requirement walk-throughs with business stakeholders and technical teams.
• Excellent communication and interpersonal skills.
• Ability to translate technical information to non-technical users.
• Strong planning and organizational skills.
• Client-centered approach to projects.
• Collaboration and teamwork skills.
• Adaptability to evolving technology.
• Understanding of or experience in the professional services industry.
• Proficiency in English at a business level.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders at KPMG.

KPMG BC Region Pay Range

The expected base salary range for this position is $73,000 to $109,500 and may be eligible for bonuses. The final salary is based on location, skills, competencies, and qualifications. KPMG offers a comprehensive Total Rewards program.

Supporting Your Success

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified candidates to apply and bring your whole self to work.

Adjustments and Accommodations

We are committed to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology