Resort General Manager

JRoss Recruiters; Nova Scotia; On-site; CAD 70,000 - 120,000; Full time

Job summary

A leading recruitment agency seeks a General Manager for a resort in Halifax, Canada. The role involves overseeing operations, driving revenue growth, and enhancing guest satisfaction. Candidates should have a proven track record in resort management, strong leadership skills, and financial acumen. This position requires a passion for delivering exceptional guest experiences and fostering teamwork.

Qualifications

• Previous experience as a General Manager in resort/hotel with 100+ rooms.
• Experience in providing exceptional guest experiences.
• Strong emphasis on empathy and authenticity.

Responsibilities

• Oversee all aspects of resort operations, enhancing guest satisfaction.
• Develop strategic plans for revenue growth.
• Lead and inspire a diverse team for exceptional service.

Skills

Leadership

Financial acumen

Emotional intelligence

Communication

Relationship building

Job description

• Oversee all aspects of resort operations, including guest services, food and beverage, housekeeping, and maintenance.
• Develop and execute strategic plans to drive revenue growth and enhance guest satisfaction.
• Lead and inspire a diverse team, fostering a culture of empowerment, teamwork, and exceptional service.
• Develop and maintain strong relationships with local stakeholders, suppliers, and the community.
• Ensure the resort operates in accordance with all legal, health, and safety regulations.
• Implement effective financial management practices, including budgeting, forecasting, and financial reporting.
• Identify opportunities for operational improvements and implement best practices.
• Maintain a strong presence and engage with guests to ensure their needs are met and exceeded.
• Collaborate with the ownership group and corporate teams to achieve overall company objectives.
• Continuously monitor industry trends and competitor activity to identify opportunities for innovation and growth.

Requirements

• Previous experience as a General Manager in a resort or hotel with 100+ rooms, with a track record of success in driving revenue and enhancing guest satisfaction.
• Experience in a similar-sized resort or hotel, with a focus on providing exceptional guest experiences.
• Demonstrated leadership ability, with a strong emphasis on empathy, authenticity, and an open-door policy.
• High emotional intelligence (EQ) and attention to detail, with a passion for delivering excellence.
• A background in resort management is highly preferred, particularly with experience managing recreation staff and maintaining recreational amenities.
• Strong financial acumen, including budgeting, forecasting, and financial reporting.
• Excellent communication and relationship-building skills, with the ability to connect with staff, guests, and stakeholders.