Resolution Officer - Payments

RBC; Halifax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Halifax is seeking an Accounts Payable Resolution Officer to ensure timely processing of accounts payable and resolve vendor inquiries effectively. The ideal candidate will have at least 2 years of operations experience within the financial sector, strong multitasking abilities, and advanced proficiency in Microsoft applications. This is a full-time position with a dynamic team environment.

Benefits

Opportunity for professional growth

Collaborative work environment

Contribution to meaningful projects

Qualifications

• 2 years of operations experience in a financial sector environment.
• Excellent organizational and multitasking skills.
• Proficient in the Microsoft suite of applications, intermediate to advanced Excel skills.

Responsibilities

• Process accounts payable transactions accurately and timely.
• Analyze issues and provide resolutions for escalated inquiries.
• Identify improvement opportunities and assist with action plans.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

University or college degree in accounting, finance, business preferred

Tools

Microsoft Office Suite

SAP

Job description

Job Description

Our RBC Accounting Services team is continuing to grow as we manage our business demands. As an Accounts Payable Resolution Officer, you will be responsible for accurate, timely and complete processing of accounts payable transactions. You will also be responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will identify continuous improvement opportunities, develop action plans and solutions as well as provide support to AP processors for escalations on accounts payable transactions.

What is the opportunity?

As an Accounts Payable Resolution Officer, you will be responsible for accurate, timely and complete processing of accounts payable transactions. You will also be responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes.

What will you do?

• Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
• Provides consistent and high-quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels
• Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
• Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
• Maintains generic mailbox to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines
• Assist in reviews of procedure documents, audit requests and SOX reviews

What do you need to succeed?

Must-have

• 2 years of operations experience in a financial sector environment
• Excellent organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
• Proficient in Microsoft suite of applications, intermediate to advanced excel
• Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

Nice-to-have

• Knowledge in Accounts Payable
• Knowledge in SAP
• Exposure to Lean Six Sigma (LSS) or process improvement
• University or college degree in accounting, finance, business preferred

What’s in it for you?

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 120 WESTERN PKY: BEDFORD

City: Bedford

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-20

Application Deadline: 2025-10-31

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

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