Residential Services Attendant

Four Seasons Hotels Ltd; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel company in Toronto is seeking a Full-Time Residential Services Attendant to ensure residents and guests receive excellent service. Ideal candidates will have strong interpersonal and communication skills, attention to detail, and experience in a guest services role. The position involves greeting residents, handling packages, and providing local area information. Competitive benefits include paid time off and employee discounts.

Benefits

Paid time off

Exclusive discounts with Four Seasons

Complimentary meals during shifts

Complimentary uniform dry cleaning

Training and development opportunities

Robust flex benefit plan

Qualifications

• 1-2 years previous experience in a Guest Services role in a High End Residential or Hotel operation.
• Exceptional communication skills and command of the English language.
• Ability to lift at least 60lbs and stand outside for the majority of the shift.

Responsibilities

• Ensure residents and their guests are well looked after.
• Greet each resident and visitors upon arrival and departure.
• Load and unload packages from vehicles.
• Assist residents with general inquiries about the local area.

Skills

Excellent personal presentation

Interpersonal skills

Attention to detail

Ability to multi-task

Excellent communication skills

Knowledge of the local area

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto\'s historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto\'s most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Residential Services Attendant who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role

The Residential Services Attendant is an integral part of the Residential Services Team whose main objective is to ensure our residents and their guests are well looked after from the start. The Residential Services Attendant may be stationed inside or outside the entrance of the Residences to greet each resident and visitors upon arrival and departure to the residences. They also load and unload all packages from vehicles and assists residents and their guests with general inquiries about the local area. The Residence Services Attendant transports packages, dry cleaning, groceries etc. to the residences. They may also be responsible for newspaper delivery as well as assisting the Residential Concierge when needed.

What you will bring

We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multi task are required. Excellent communication skills and command of the English language are essential. This position may require standing outside for the majority of the shift and requires the ability to lift at least 60lbs. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area.

Preferred qualifications & skills

• 1-2 years previous experience in a Guest Services role in a High End Residential or Hotel operation.


• Exceptional communication skills and command of English language

What we offer

• Paid time off, including vacation days, floating days, and sick days


• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide


• Complimentary meal per shift in our employee dining room, OASIS


• Complimentary dry cleaning of uniforms


• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training


• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs


• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

... and more!

Schedule & Hours

The ideal candidate will have an open work schedule and able to work weekdays, weekends, and holidays. Shifts range from as early as 6:00am to as late as 10:30pm.

We look forward to receiving your application!

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.