Residential Plumber

Action Furnace Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A residential HVAC company in Calgary, Alberta is hiring experienced Residential Plumbers to join their team. The ideal candidates will accurately diagnose plumbing issues, determine effective repair solutions, and communicate clearly with customers. The role requires a Journeyperson Plumbing Ticket, and at least one year of residential plumbing experience. This opportunity offers a competitive compensation package along with benefits such as RRSP matching, company-supplied devices, and a flexible work schedule.

Benefits

RRSP Matching Program

Medical, dental, and health spending account

Company supplied iPhone and iPad

Dispatch from home

Flexible schedule

Qualifications

• Minimum one year of residential plumbing experience.
• Minimum three-year driver's license with a clean abstract.

Responsibilities

• Accurately diagnose a wide range of residential plumbing issues.
• Determine the most effective repair or replacement solutions.
• Troubleshoot complex plumbing problems using technical knowledge.
• Utilize appropriate tools and diagnostic techniques for repairs.
• Maintain and expand technical expertise through ongoing training.

Skills

Customer-focused mindset with strong communication abilities

Technical knowledge in plumbing

Logical problem-solving skills

Education

Journeyperson Plumbing Ticket

Job description

We are hiring experienced Residential Plumbers!

Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above-average compensation, an amazing benefits plan, RRSP matching, and the opportunity to grow within the company! We know that when our people are happy, so are our customers.

Action Furnace plumbers are responsible for the installation, repair, and maintenance of residential plumbing systems. This role requires skilled, safety-focused professionals who deliver high-quality workmanship, clear customer communication, and an exceptional in-home experience while ensuring all work is completed safely and in compliance with applicable codes and company standards.

Perks and benefits to working at Action Furnace:

• RRSP Matching Program
• Benefits including medical, dental, and health spending account
• Company supplied iPhone and iPad
• Dispatch from home
• Flexible schedule

Responsibilities:

• Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.
• Determine the most effective repair or replacement solutions by balancing system condition, code requirements, cost-effectiveness, and customer needs.
• Troubleshoot complex, recurring, or system-wide plumbing problems using strong technical knowledge, logical problem-solving skills, and hands-on experience.
• Utilize appropriate tools, testing equipment, and diagnostic techniques to ensure accurate assessments and reliable repairs.
• Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.

Customer Communication & Experience:

• Clearly and confidently explain findings, recommended solutions, and next steps to homeowners in a way that is easy to understand and tailored to their level of knowledge.
• Provide transparent, honest information to help customers make informed decisions about their plumbing systems without pressure or technical jargon.
• Address customer questions and concerns with patience, professionalism, and empathy, ensuring they feel heard, respected, and supported throughout the service visit.
• Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.
• Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit.

Customer Education and Solutions:

• Conduct thorough repair-versus-replace assessments and clearly outline options, benefits, and considerations to support informed customer decision-making.
• Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.
• Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.
• Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.
• Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service.

Safety and Compliance:

• Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.
• Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.
• Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.
• Properly use and care for tools, equipment, and personal protective equipment (PPE).
• Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.

Qualifications:

• Journeyperson Plumbing Ticket
• Minimum one (1) year of residential plumbing experience
• Minimum three (3) year driver’s license with a clean abstract
• Customer-focused mindset with strong communication abilities

Values:

• Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
• Integrity – Demonstrates ability to follow through on commitments – Do the right thing.
• Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
• Team Player – Ability to work collaboratively with others to achieve company objectives.

We would love to see you join the Action Furnace team! If this sounds like an exciting opportunity for you, please do not hesitate to apply!