Resident Services Coordinator

Greystar Worldwide, LLC; Surrey; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading global real estate company in Metro Vancouver is seeking a Resident Services Coordinator to enhance tenant satisfaction and manage resident activities. The ideal candidate has a strong customer service background and proficiency in property management software. This role involves handling resident issues, coordinating activities, and ensuring the property is well-managed. The salary range for this position is CAD 60,000-$65,000.

Qualifications

• Ability to read, write, and communicate effectively.
• Proficiency in word processing and spreadsheet programs.
• Experience in customer service to resolve complaints.

Responsibilities

• Coordinate resident functions and activities.
• Handle resident issues and prepare incident reports.
• Inspect buildings and grounds for safety and cleanliness.

Skills

Communication skills

Customer service

Mathematical skills

Proficiency in property management software

Education

High School diploma or GED

Tools

Yardi

One Site

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

KEY RESPONSIBILITIES

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

BASIC KNOWLEDGE & QUALIFICATIONS

• Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
• Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs in order to complete required reports.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
• High School diploma, GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.
• Incumbents must have valid driver’s license to operate a golf cart on property.

TRAVEL / PHYSICAL DEMANDS

• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to 4.5 kilogramms independently and 11.4 kilograms with assistance.
• Must be able to work a flexible work schedule, which may include weekends and/or holidays.

The salary range for this position is $60,000-$65,000 CAD.

#LI-BB1