Resident Manager: Apartment Ops & Tenant Care

Skyline Group of Companies; London; On-site; CAD 39,000 - 48,000; Full time

Benefits offered by this job

Monthly Bonus

Employer Paid Health & Dental Benefits

Employee Savings Plan (ESP) match

Volunteer days

Job summary

Skyline Group of Companies seeks a Resident Manager in London, Ontario to oversee daily operations, leasing, and tenant services for assigned apartment buildings. The role includes advertising units, processing applications, and ensuring exceptional customer service to tenants.

Responsibilities cover rent collection, inquiries, and coordinating maintenance with contractors. The position requires a high school diploma or equivalent experience, and offers a rotating schedule with a monthly bonus

Qualifications

• High school diploma or minimum five years of relevant experience.
• Valid driver’s license may be required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Knowledge of provincial policies, housing regulations and tenancy laws is an asset.

Responsibilities

• Advertise and show units, process applications, assist with credit checks, and close deals while tracking calls and emails.
• Manage building operations including rent collection, tenant follow-up, inquiries, showings, and notices.
• Maintain fire safety logs, review rent rolls, and participate in audits.
• Perform clerical tasks such as emails, receipts, and purchase orders.
• Oversee cleaning and maintenance, coordinate contractors, and manage seasonal exterior tasks.

Skills

Customer service

Leasing

Tenant relations

Education

High school diploma

Tools

Word

Excel

Email/Web

Job description

Skyline Group of Companies seeks a Resident Manager in London, Ontario to oversee daily operations, leasing, and tenant services for assigned apartment buildings. The role includes advertising units, processing applications, and ensuring exceptional customer service to tenants.

Responsibilities cover rent collection, inquiries, and coordinating maintenance with contractors. The position requires a high school diploma or equivalent experience, and offers a rotating schedule with a monthly bonus