Resident Manager

Sifton Properties Limited; London; Hybrid; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Growth, training & development

Team events and culture programs

Recognition program

Referral program

Donation matching program

Employee assistance program

Inclusive work environment

Job summary

Sifton Properties Limited is hiring a full-time Building Resident Manager in London, Ontario. This live-in role oversees daily building operations, coordinates with Maintenance, Leasing, and Leadership, and manages external contractors to provide an outstanding resident experience.

Responsibilities include responding to resident requests, maintaining safety and cleanliness, and performing minor repairs with the support of the maintenance team. Evening/weekend/on-call work may be required.

Qualifications

• 3–5 years’ experience in Building Management or related customer service roles.
• Experience with interior and exterior building maintenance and mechanical systems.
• Knowledge of green building technologies is an asset.
• Professional, friendly and enthusiastic attitude towards tenant customer service.
• Experience in Salesforce or comparable CRM software is an asset.
• Proficient in Microsoft Office.
• Able to work evenings, weekends, and on-call schedule as required.
• A valid driver’s license and dependable vehicle.

Responsibilities

• Oversee daily operations of the assigned building and ensure exceptional resident service.
• Coordinate with Maintenance, Leasing, Leadership teams, and contractors to address issues.
• Maintain a clean, secure, and well-maintained building and report to the Property Manager.
• Address resident requests with a high level of communication via face-to-face, phone or email.
• Perform basic repairs in suites and common areas and manage service requests with maintenance support.
• Handle administrative tasks including rent collection, lease renewals, arrears, and resident behavior issues.

Skills

Customer service

Teamwork

Communication

Troubleshooting

Time management

Detail-oriented

Tools

Salesforce CRM

Microsoft Office

Job description

• Pay or shift range: $48,000 CAD to $52,000 CAD
  The salary range is based on skills, experience, qualifications, and other job-related factors.

Description

Who We Are

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.

Join our Residential Rental team as a full-time Building Resident Manager. Working closely with Maintenance, Leasing, Leadership teams, and external contractors, you will help oversee daily property operations, address resident and building needs, and contribute to delivering an exceptional resident experience in a collaborative and customer-focused environment.

Experience what it means to be part of our family, and build a career you’re proud of.

About the Role

• The Resident Manager is responsible for the daily operations of the building to which they are assigned, ensuring residents receive consistent, exceptional customer service in keeping with the Mission of Sifton Properties Limited. This is a full-time, live-in position that includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues. The Resident Manager ensures excellent, responsive service for resident requests, provides a clean, well-maintained, and secure building, and reports to the Property Manager.
• Provide efficient, friendly service to residents with a focus on solving resident concerns directly, which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
• Support the safe operation and maintenance of building amenities.
• Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager, and will perform basic repairs and maintenance in the suites and common areas that do not require the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
• The Resident Manager is also responsible for performing and completing related administrative tasks as needed within the building’s Administration/Management office and in support of the Company’s administrative requirements, including collecting rents, processing lease renewals, assisting with rental arrears, and addressing resident behavioural issues that impact the overall enjoyment of the building.

Experience

• 3-5 Years’ experience in Building Management or related customer service roles in Property Management
• Prior experience with interior and exterior building maintenance and mechanical systems
• Knowledge of green building technologies an asset
• Professional, friendly and enthusiastic attitude towards tenant customer service
• Adept at troubleshooting problems effectively
• Address and diffuse emergencies professionally with a calming demeanour
• Able to manage and prioritize multiple tasks calmly and with consistency
• Experience in Salesforce or comparable CRM software is an asset
• Proficient in Microsoft Office
• Thrives being a part of a successful, high-functioning team
• Available to work evenings, weekends, and on-call schedule as required
• A valid driver’s license and dependable vehicle.
• Working knowledge of safe work practices, including but not limited to OSA, WHMIS, HSA and RTA.

What We Can Offer You

Join Our Team for a Supportive and Enriching Employee Experience!

We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:

• Comprehensive Benefits Packages*:We’ve got you covered with benefits to keep you and your family healthy and happy.
• Growth, Training, and Development Programs:From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
• Fun Community Events:Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
• Employee Recognition Program:We love to celebrate and reward your contributions!
• Employee Referral Program:Help us grow our team and be rewarded for successful hires.
• Employee Donation Matching Program:We support your charitable efforts by matching your donations.
• Employee Assistance Program:Everyday support for your personal and professional well-being.
• Inclusive and Accessible Work Environment:Everyone is welcome, and we strive to make our workplace inclusive for all.

Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!

*For eligible positions

Sifton Properties would like to thank all applicants; however, only those who qualify for an interview will be contacted.

This posting is to fill an existing vacancy.

Artificial Intelligence (AI)

The Company may use AI-supported recruitment tools on a limited basis, but rest assured, our human Recruiter is involved in every stage of the recruitment process.