Resident Engineer

102 Extreme Networks Canada, Inc.; Toronto; Sur place; CAD 80 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Flexible work schedules and work-from‑

Paid time off, including open time off

Résumé du poste

Extreme Networks Canada, Inc. is seeking an experienced Resident Engineer to serve as a dedicated resource, working directly with a customer.

The role focuses on high‑level networking implementations, acting as the trusted advisor during deployment and ensuring the solution meets customer requirements. The Resident Engineer will lead technical discussions, provide on‑site support, and coordinate with sales and partners to deliver Extreme solutions while maintaining knowledge of product suites

Qualifications

• 6+ years’ experience in networking technologies.
• Experience implementing Extreme products in mission critical environments.
• Strong troubleshooting and customer requirements analysis.
• Exposure to security design features and analysis.
• Proven ability to manage complex customer interactions.

Responsabilités

• Provide onsite project implementation support.
• Lead as technical advisor to customers during implementation.
• Maintain project documentation and coordination with sales.
• Collaborate with Extreme partners and sales to deploy solutions.
• Mentor customers and partners; escalate issues promptly.

Connaissances

Networking expertise

Customer-facing communication

Troubleshooting

Project execution

Onsite deployment

Formation

Bachelor's degree in Computer Science or related field

Outils

Security toolsets

Extreme ECP certification

Description du poste

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Job Description

What you will do (Job Specific Details on the nature of the job and responsibilities).

The Extreme Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The RE is considered the “trusted advisor” for the customer during the network support/implementation. RE’s role is to provide high quality support for all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet customer requirements.

Responsibilities

• Provide onsite project implementation support.
• Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Responsible for creation and maintaining of project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customer during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor customer and Extreme partners.
• Ability to uplift any customer issues to management in a timely manner.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)
• Hands‑on experience using security‑related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter‑personal, technical presentation and communications skills.
• Proven team player.
• Must be self‑motivated and have the ability to work with minimal supervision.
• Extreme ECP certification.
• In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)
• Extreme Campus Fabric
• Extreme Cloud IQ‑ Site Engine
• Extreme Network Access Control (NAC)
• Intrusion Detection/Prevention (IDS/IPS)
• Wireless
• IPv4/v6
• Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc.)

Desired Skills / Experience

• B.S. in Computer Science or related field, or equivalent work experience.
• Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.)

Compensation

This role has a market-competitive salary with an anticipated base compensation range of $80,000-150,00CAN. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate’s experience, qualifications, skills, and work location.

Benefits and Total Rewards

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including 401(k) matching in the United States
• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

Equal Employment Opportunity

Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active‑duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply.

Fair chance and background checks

Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken. Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation.

Reasonable accommodation

Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially.

Use of artificial intelligence in hiring

Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email].

Data privacy

Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy. For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data.

About Extreme Networks

Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation. Learn more at www.extremenetworks.com, or follow us on LinkedIn, X, and Facebook.

Privacy and Cookies Policy

Job Description Summary Qualifications Basic Requirements and Preferred Qualifications for the job. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human oversight. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed —or to exercise any applicable privacy rights— please contact us at [e-mail]. Our full privacy statement is available here: Privacy Statement

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.