Residence Front Desk & Guest Services Specialist

Woodroffe Staff; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading residence service provider in Ottawa is seeking a Residence Services Representative responsible for responding to student and guest inquiries, processing payments, and performing daily operational duties. The ideal candidate should have a High School Diploma, excellent verbal communication skills, and at least one year of customer service experience. This role offers a dynamic work environment with a focus on high customer service satisfaction.

Qualifications

• High School Diploma required, some College or University preferred.
• Minimum of 1 year industry experience or equivalent customer service experience.

Responsibilities

• Respond to student and guest inquiries and service requests.
• Demonstrate high customer service on phone calls, via email, and in person.
• Process payments, invoices, and review accounts.

Skills

Excellent verbal communication skills

Excellent customer service skills

Positive attitude

Ability to work independently

Ability to handle multiple projects

Education

High School Diploma

Some College or University preferred

Job description

A leading residence service provider in Ottawa is seeking a Residence Services Representative responsible for responding to student and guest inquiries, processing payments, and performing daily operational duties. The ideal candidate should have a High School Diploma, excellent verbal communication skills, and at least one year of customer service experience. This role offers a dynamic work environment with a focus on high customer service satisfaction.