reservations supervisor

Québec Aventure Tours; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local tourism company in Quebec is seeking a candidate to establish work schedules, assist clients with special needs, and manage bookings for package tours. The ideal candidate will have 1 to 2 years of experience, a secondary school diploma, and a commitment to providing exceptional customer service. This is a permanent position with 35 hours of work per week, available in both English and French.

Benefits

On-site housing options

On-the-job training for youth

Qualifications

• 1 year to less than 2 years of experience in a relevant role.

Responsibilities

• Establish work schedules and procedures.
• Perform same duties as workers supervised.
• Resolve work problems and provide technical advice.
• Assist clients/guests with special needs.
• Co-ordinate, assign and review work.
• Maintain operation of systems and arrange repairs.
• Receive and record bookings for package tours.
• Maintain internal record-keeping system.
• Greet people and direct them to service areas.
• Answer inquiries from clients and personnel.

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate

Work setting

• Tourism

Tasks

• Establish work schedules and procedures
• Perform same duties as workers supervised
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients / guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Receive and record bookings for package tours
• Maintain internal record-keeping system
• Greet people and direct them to contacts or service areas
• Answer inquiries from clients and other company personnel

Experience

• 1 year to less than 2 years

Other benefits

• On-site housing options

Support for newcomers and refugees

• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Offers on-the-job training tailored to youth

Support for Veterans

• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Durée de l\'emploi

• Permanent

Langue de travail

• Anglais ou Français

Heures de travail

• 35 hours per week