Reservations Clerk

Twin Anchors Houseboat Vacations; Sicamous; On-site; CAD 30,000 - 60,000; Full time

Job summary

A houseboat rental company located in Sicamous is seeking a dedicated Reservations Clerk to manage bookings and deliver outstanding customer service. In this role, you'll handle inquiries, assist with reservations, and ensure smooth check-in procedures. Ideal candidates should possess strong communication skills and experience in customer service. The company offers competitive pay of CAD 20/hour, along with staff accommodation and discounts on local amenities.

Benefits

Staff accommodation available for eligible candidates

Discounts on gym memberships

Discounts on merchandise

Discounts on staff events

Qualifications

• Proficiency in word processing, spreadsheets, and data entry.
• Previous experience in customer service or a similar role.
• Familiarity with the houseboat industry is desirable.

Responsibilities

• Process and confirm houseboat bookings, ensuring accuracy.
• Assist guests with check-in and check-out procedures.
• Address customer inquiries and resolve complaints effectively.

Skills

Strong communication skills

Customer service experience

Ability to work in a fast-paced environment

Computer skills

Reception skills

Education

High school diploma or equivalent

Tools

Reservation software

Job description

• 200 Old Town Road West Sicamous, Sicamous
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Reservations Clerk- Twin Anchors Houseboat Vacations

Job Description:

As a Reservations Clerk at Shuswap Lakes Vacations Inc., your primary responsibility is to ensure smooth and efficient booking of reservations, while delivering exceptional customer service throughout the guest’s experience. You will assist customers with reservations, inquiries, and check-in/check-out processes, while managing all related administrative tasks to ensure the highest level of guest satisfaction.

Duties and Responsibilities

• Reservations & Booking Management:
  • Complete reservations: Process and confirm houseboat and related equipment bookings, ensuring all information is accurate and aligned with company procedures.
  • Manage reservations: Provide prompt and efficient responses to guest inquiries, including availability, rates, and special requests. Ensure that all reservation details are properly entered into the system.
  • Process payments: Handle and process payments for reservations, including deposits, balances, and refunds, while maintaining accurate financial records.
• Customer Service & Communication:
  • Guest check-ins and check-outs: Facilitate smooth check-in and check-out procedures, ensuring that all necessary documentation is completed, and that guests are fully informed about their booking, houseboat details, and safety protocols.
  • Provide information: Offer helpful information to guests regarding marina services, local area attractions, and houseboat amenities, ensuring a positive and informative experience.
  • Handle inquiries and complaints: Address customer questions, concerns, or complaints in a professional and effective manner, aiming to resolve issues promptly and maintain a high level of guest satisfaction.
  • Correspondence: Communicate with guests via phone, email, or in person, providing clear, accurate, and timely information to meet their needs.
• Team Support & Administrative Duties:
  • Support co-workers: Assist with various administrative tasks and guest service duties as needed, especially during peak periods or in high-demand situations.
  • General office duties: Perform general office tasks such as filing, data entry, maintaining reservation records, and ensuring that the reservation system is up to date and accurate.
  • Handle special requests: Manage special guest requests, working with other departments to ensure all needs are met and expectations are exceeded.

*Must currently be legally able to work in Canada*

Responsibilities & Qualifications

• Required Skills and Knowledge:
  • Strong communication skills: Ability to effectively communicate with guests, colleagues, and management in a professional and courteous manner.
  • Customer service experience: Previous experience in customer service or a similar role, with a strong focus on guest satisfaction.
  • Be able to work in a fast-paced environment.
  • Computer skills: Proficiency in word processing, spreadsheets, and data entry.
  • Experience with reservation software or similar systems is an asset.
  • Reception Skills: Knowledge of reception duties, including answering phone calls, emails, and handling guest inquiries in person. Experience with front desk or receptionist tasks is an asset.
• Preferred Experience:
  • Hospitality or Tourism experience: Previous work or training in the hospitality or tourism industries, particularly in guest services or reservations, is an asset.
  • High school diploma or equivalent: Grade 12 education or comparable on-the-job experience is required.
  • Experience with marine activities: Familiarity with the houseboat industry, boating, or marina operations is highly desirable.
• Physical Requirements:
  • Ability to sit for extended periods at a desk or workstation while processing reservations and customer inquiries.
  • Ability to perform light lifting or carrying, such as handling paperwork, office supplies, or guest material.

20/hour

Other Perks/Benefits

• Staff accommodation available for eligible candidates.
• Discounts on gym memberships, merchandise, Old Town Bay Pub as well as staff events.

Job Application Process

Application Instructions: Interested candidates should submit a resume and cover letter outlining their qualifications and experience. After reviewing applications, we will contact selected candidates for interviews.