Reservations Clerk

Four Queens Hotel & Casino; Richmond; On-site; CAD 35,000 - 45,000; Full time

Job summary

A hotel in Metro Vancouver is seeking an attentive Reservation Agent to manage incoming reservations and provide superior guest service. You will explain room availability and property amenities while accurately processing bookings and guest inquiries. The ideal candidate should have a high school diploma or equivalent, proficiency in Microsoft Office, and possess strong communication skills. Knowledge of hotel systems and one to two years of guest service experience are preferred. The role requires the ability to sit and type for extended periods.

Qualifications

• Must be able to read, understand, and speak English.
• Computer literate with the ability to type 25 wpm.
• Requires one to two years of reservations or guest service experience.

Responsibilities

• Receives and processes all incoming telephone calls for hotel reservations.
• Explains room availability, property amenities, and packages.
• Accurately inputs booking and reservations information.

Skills

Basic reading, writing, and arithmetic skills

Professional verbal and interpersonal communication skills

Knowledge of Microsoft Office

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

CMS casino system

IGT Slot system

LMS hotel system

Job description

SUMMARY: Receives and processes all incoming telephone calls for hotel reservations. Explains room availability, property amenities, special packages and provides general information. Ensures superior guest service. Accurately processes information for group accounts and bookings.

PRIMARY RESPONSIBILITIES

• Receives and processes all incoming telephone calls for hotel reservations.
• Answers and addresses guest concerns and questions. Explains room availability, property amenities, and availability of special packages or promotions.
• Accurately inputs all booking and reservations information into the computer system
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

None Listed.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. Must be able to read, understand and speak English. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol. Computer literate with the ability to type 25 wpm. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system).
• Duties require professional verbal and interpersonal communication skills. Position requires attention to detail and excellent organizational skills. This is normally acquired through a combination of a high school diploma or equivalent and one to two years of reservations or guest service experience.

WORKING CONDITIONS

Working conditions are normal to an office environment. Must be able to continually type on a computer system for 8 hours each day and wear a headset for 8 hours per day to answer incoming reservations. Must be able to sit for extended periods of time.

I, __________________________, have read and understand the above Job Description.

Signature: _______________________________ Date: __________ HR Rep: _____