Reservations Agent

Pyramid Global Hospitality; Chatham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality company in Chatham, Ontario, is seeking a team member who will welcome guests and provide information about the property. The role involves answering phone calls and assisting the Reservations Manager. Candidates should be flexible with scheduling and have strong communication skills. Previous experience in hotels or resorts is preferred. The company offers competitive pay along with a commitment to employee development and a diverse work environment.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Strong desire to impact others positively.
• Ability to work in a fast-paced setting.

Responsibilities

• Answer telephone calls and greet potential guests.
• Provide accurate information regarding room rates and availability.
• Assist Reservations Manager as needed.

Skills

Organizational skills

Computer skills

Verbal communication skills

Written communication skills

Bilingual in English and Spanish

Engaging personality

Education

High school diploma or equivalent

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five‑Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres.

With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm.

Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats.

Guests of the Inn are able to experience a series of authentic, first‑hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter‑mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full‑service spa, and supervised Kids Crew sessions.

The nearby 8‑acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm‑to‑table dinners at the farm each week.

Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program.

The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor.

From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Job Summary

For nearly four decades, Benchmark has been at the forefront of our industry, providing unparalleled expertise in hotel, resort and conference center management. Our two breathtaking portfolios, Benchmark Resorts & Hotels and Gemstone Collection, represent the finest in guest‑dedicated hospitality across the U.S. and points beyond.

Our diverse portfolios have taught us that not everything we do works for every property. We take a customized, entrepreneurial approach that sets us apart from management companies that follow a standardized process and leave little room for innovation or imagination.

We believe travel can be transformative. Magical, even. We offer our guests curated experiences that broaden the mind, relax the spirit, shift perspectives and empower authentic moments of connection. We have a depth of insight into our properties that helps us infuse the guest experience with a strong sense of location, directing travelers to hidden gems the guidebooks don’t know about but the locals do.

What You Will Have An Opportunity To Do

• Answering telephone calls and greeting potential guests in a friendly manner
• Provide accurate property information regarding room rates, room types, and availability
• Maintain strong organizational and computer skills
• Assist Reservations Manager as needed

What are we looking for?

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Bilingual in English and Spanish preferred

Compensation

Compensation $20 $20

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.