Reservations Agent

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian hospitality company is seeking an organized candidate for the Room Reservations team at a stunning resort in the Rockies. This role involves making reservations, providing excellent customer service, and collaborating with other departments. Previous experience in reservations is a plus. The position offers competitive pay, benefits, and the opportunity to grow in the hospitality industry.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Employee travel program

Discounts at resorts and spa

Qualifications

• Previous reservations or sales experience is an asset.
• Strong computer skills with a working knowledge of Word and Excel.
• Must display strong communication and organizational skills.

Responsibilities

• Consistently offer professional engaging and friendly service.
• Make room reservations and handle communications.
• Correspond with guests via email or telephone.

Skills

Attention to detail

Strong communication skills

Organizational skills

Customer service

Tools

Opera Property Manager System (PMS)

Central Reservations System (CRS)

Microsoft Word

Microsoft Excel

Job description

Overview

We are seeking a highly energized organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management within the hospitality industry whilst enjoying the breathtaking setting of the Canadian Rockies?

Starting Rate : $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.93.

We are seeking candidates who are looking for at least a 1-year commitment to the position.

Responsibilities

• Consistently offer professional engaging and friendly service
• Make room reservations handle internal and external communication for leisure / Group / Tour & FIT segments as assigned within the department.
• Efficiently produce and execute daily reports for segments auditing reservations and updating as needed
• Correspond with guests / clients via email or telephone and monitor Reservations voicemail regularly
• Work closely with Sales Front Office and Accounting teams to ensure all client expectations are met and / or exceeded
• Assist with duties within other Reservations Segments (Leisure Tour & FIT & Groups) when required
• All other duties as assigned.

Qualifications

Your Skills & Qualifications

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Must display strong communication analytical organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1