Reservations Agent

Fairmont Hotels & Resorts; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Canada seeks a highly energized Room Reservations team member. Responsibilities include handling reservations, client communications, and producing reports. Ideal candidates will have strong communication and organizational skills. This role offers competitive pay, on-site accommodation, and a comprehensive benefits package, including medical and employee travel discounts.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts at Food & Beverage outlets

Qualifications

• Previous reservations or sales experience is an asset.
• Must display strong communication, analytical, organizational and administrative skills.
• Must be willing to work shifts and varied days off.

Responsibilities

• Make room reservations, handling communications.
• Produce and execute daily reports.
• Correspond with guests via email or phone.

Skills

Strong communication

Analytical skills

Organizational skills

Administrative skills

Strong computer skills

Tools

Opera Property Manager System (PMS)

Central Reservations System (CRS)

Microsoft Word

Microsoft Excel

Job description

Job Description

We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies.

Are you an individual with a high level of attention to detail and have a gregarious personality? Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Starting Rate: $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include

• Consistently offer professional, engaging and friendly service
• Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
• Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed
• Correspond with guests/clients via email or telephone and monitor Reservations voicemail regularly
• Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
• Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required
• All other duties as assigned.

Qualifications

Your Skills & Qualifications:

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word, and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]