Representative I - RX Comm

ICONMA; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Retail Pharmacy is seeking a Representative I – RX Comm in Canada, Nova Scotia. The role involves delivering services, processing orders, and coordinating patient supplies. Candidates should possess customer service experience, proficiency in Microsoft tools, and effective communication skills. The company offers health benefits and opportunities for advancement.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• Minimum of 1 year in a customer service or call center environment.
• Effective and empathetic communication style.
• Good data entry skills with attention to accuracy.

Responsibilities

• Effectively deliver company products and services.
• Process telephone orders and verify payments.
• Coordinate the delivery and set-up of services.

Skills

Customer service skills

Communication skills

Data entry skills

Organizational skills

Math skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our Client, a Retail Pharmacy company, is looking for a Representative I – RX Comm for their Cumberland, RI location.

Responsibilities

• Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services (40%) Responds to telephone inquiries and orders from homecare patients and referral sources. Provides information on equipment, supplies and services.
• Determines the best method for providing services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Timely processing/facilitation of patient orders (30%) Processes telephone orders by preparing patient paperwork.
• Verifies insurance and/or other method of payment.
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
• May perform data entry. Distributes copies of paperwork to appropriate personnel.
• May assist with the processing of billing paperwork.
• Effective coordination of patient services/supplies (10%) Coordinates the delivery, set‑up and pick‑up of equipment, supplies and services with appropriate personnel. Ensures deliveries and set‑ups can be arranged in a timely manner.
• Appropriate documentation (10%) Accurately maintains files of all patient account profile information and referral source data.
• Customer satisfaction (10%) Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
• Data entry; accounting and disclosure application (internal system) – candidate will trained on the internal system, hands on training.
• Opening mail
• Organizing correspondents
• Entering receipts into systems
• No customer contact

Requirements

• Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office then anything below managing 75 calls/day would not translate to similar environment).
• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Should have good data entry skills, Basic alpha number data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.
• Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
• Able to work independently with little supervision
• Able to multi-task
• High School diploma or GED

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Equal Opportunity Employer

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.