Representative Customer Service

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading aerospace company in Dorval, Quebec is seeking a temporary Customer Service Representative. This role requires handling customer inquiries, managing accounts, resolving issues, and exceeding service targets. Candidates should have a college degree and 2-4 years of customer service experience, preferably in a call center environment. Strong computer skills, excellent English, and functional French are essential. The position requires flexibility to work various shifts, contributing to a dynamic team focused on customer satisfaction.

Benefits

Insurance plans (Dental, medical, life insurance, disability)

Retirement savings plan

Employee Assistance Program

Qualifications

• 2-4 years of customer service experience, preferably in a call center.
• Ability to work in a 24/7 schedule operations environment.
• Experience with after-sales customer service is preferred.

Responsibilities

• Be the first point of contact for customers, handling inquiries and processing orders.
• Take charge of customer accounts, ensuring satisfaction and top-tier service.
• Resolve invoice disputes and meet targets for quality and customer satisfaction.

Skills

Customer focus

Adaptability

Team player

Tech proficiency

Excellent command of English

Functional French

Education

College degree in business administration, hospitality, or relevant technical field

Tools

SAP

Zendesk

Salesforce

Job description

Representative, Customer Service (Temporary)

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well‑being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go‑to problem solver.

Customer‑Centric Excellence

• Account Management: Take charge of customer accounts, ensuring top‑tier service and satisfaction.
• Invoice Resolution: Dive into the details of transactions, ensuring seamless processes.
• Targets and KPIs: Exceed expectations in output quality and customer satisfaction.
• Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand.

This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.

How to thrive in this role?

• Education: A college degree in business administration, hospitality, or a relevant technical field.
• Experience: 2‑4 years of customer service experience (call center experience is a plus).
• Tech Proficiency: Strong computer skills and familiarity with current technology.
• Language Skills: Excellent command of the English language (both written and spoken). Functional French is also required.
• Adaptability: Thrive in a changing environment.
• Customer Focus: Deliver impactful experiences consistently.
• Team Player: Collaboration is your strength.
• Aerospace Insight: After‑sales customer service experience (preferred).
• Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Customer Service Representative (Temporary)

Primary Location Completion Center

Organization Aerospace Canada

Shift Any Shift

Employee Status Temporary

Requisition 11594 Representative, Customer Service (Temporary)