Representative - Customer Service

EECOL Electric Corp.; Surrey; Presencial; CAD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Insurance options

Flex benefits

Health & dental plan

Life insurance

Retirement savings plan

Descripción de la vacante

EECOL Electric Corp. is seeking a Customer Service Representative in Surrey, BC. You will respond to inquiries via phone, email, or in person, resolve issues, and coordinate with other departments to ensure customer satisfaction.

A strong emphasis on clear communication and professional conduct is required. The role offers a full-time schedule, competitive wages, comprehensive benefits, and opportunities for career growth within a well-established electrical distributor.

Formación

• High School Diploma or Equivalent required.
• 2–4 years of relevant experience.
• Strong interpersonal skills for a diverse environment.
• Able to communicate verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Professional, tactful and respectful at all times.
• MS Word, Excel and Email proficiency.

Responsabilidades

• Respond to customer inquiries via telephone, email, and walk-ins.
• Resolve routine and some non-routine problems; communicate solutions to customers.
• Analyze customer service needs and escalate to other departments when needed.
• Provide backup support to sales counters with inquiries.

Conocimientos

Customer service

Communication

MS Word

MS Excel

Email

Educación

High School Diploma

Herramientas

MS Word

Excel

Email

Descripción del empleo

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

Job Description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s In It For You

• Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
• Enjoy regular salary reviews and incentive opportunities.
• EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
• A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
• Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Diploma or Equivalent required
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

About Us

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, EECOL offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities.

Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company.

By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place.

Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together.

EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.

This posting is for a current, active vacancy intended for immediate hire.