Representative - Customer Service

Anixter International; Fort McMurray; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options (he al

Retirement savings plan (RRSP/TFSA)

Job summary

EECOL Electric in Canada is seeking a Customer Service Representative to handle inquiries by phone, email, and in-person visits, and to resolve routine to complex issues. You will coordinate with other departments to ensure quick follow-up and customer satisfaction.

The role requires a high school diploma, 2–4 years of relevant experience, and strong communication and interpersonal skills. On-site work with a comprehensive benefits package and opportunities for career progression.

Qualifications

• High School Degree or Equivalent required.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills; able to handle pressure with professionalism.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries and handling complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the liaison between departments when needed.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Interpersonal skills

Communication skills

Pressure tolerance

Attention to detail

Professional demeanor

MS Word proficiency

Excel proficiency

Email communication

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

Job description

• Locations 185 Mackay Crescent, Fort McMurray, AB, T9H 5E8, CA (On-site)
• Job Schedule Full time

Job Description

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

• Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
• Enjoy regular salary reviews and incentive opportunities.
• EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.
• A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
• Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

• Compensation Details $25.96 - $32.45 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, EECOL offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are availablehere .

About the Team

Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities.Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company.By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place.Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name. This posting is for a current, active vacancy intended for immediate hire.