Representative - Customer Service

Wesco; Calgary; On-site; CAD 33,000 - 41,000; Full time

Job summary

Wesco Calgary is seeking a Representative - Customer Service to respond to customer inquiries by telephone and email, providing resolution for routine and some complex issues. You will analyze service needs and coordinate with other departments as needed to ensure customer satisfaction.

The role focuses on servicing the supply chain customer base, processing and managing orders from end to end, with daily team meetings to review orders and communicate updates to customers.

Qualifications

• High School degree or equivalent required.
• College diploma preferred.
• 2–4 years of relevant experience.
• Strong interpersonal and communication skills.
• Ability to work under pressure.
• Detail-oriented and professional in interactions.
• Proficient with MS Word, Excel and Outlook.

Responsibilities

• Answer questions and address customer concerns and inquiries.
• Research and resolve customer problems, coordinating with other departments.
• Service the supply chain customer by processing and managing orders end to end.
• Lead daily team meetings to review orders and provide timely updates.

Skills

Customer service

Problem solving

Written & verbal communication

Attention to detail

Teamwork

Under pressure

Education

High School Degree or Equivalent

College Diploma preferred

Tools

MS Word

Excel

Outlook

Job description

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• This role will focus on servicing the supply chain customer services by processing and managing orders from end to end.
• Daily team management meetings to review current orders and provide the customer with timely updates.

Qualifications

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and Outlook.

Compensation Details: $23.79 - $29.74 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.