Représentant Service Client à Distance – FR/EN, Flexible 15h+

Teladoc Health; Winnipeg; Remote; CAD 60,000 - 80,000; Part time

Job summary

A healthcare technology company in Winnipeg is looking for a Tier 1 Patient and Member Support Representative. The role involves providing excellent customer service through calls, emails, and chats. Candidates should demonstrate strong empathy, organizational skills, and be fluent in both English and French. The position offers flexible working hours and the opportunity to gain experience in the virtual healthcare industry.

Benefits

Earn $24 CAD per hour

Flexible work schedule

Gain relevant healthcare experience

Qualifications

• Exceptional empathy for engaging with members and patients.
• Exemplary organizational skills for managing multiple priorities.
• Ability to adapt to new processes in a fast-paced environment.
• Fluency in both English and French.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Resolve issues and coordinate queues for patient assistance.
• Provide information about healthcare services and ensure satisfaction.
• Handle crisis situations when necessary.

Skills

Empathy

Organizational skills

Bi-lingual English and French

Problem-solving

Job description

A healthcare technology company in Winnipeg is looking for a Tier 1 Patient and Member Support Representative. The role involves providing excellent customer service through calls, emails, and chats. Candidates should demonstrate strong empathy, organizational skills, and be fluent in both English and French. The position offers flexible working hours and the opportunity to gain experience in the virtual healthcare industry.