Représentant Service Client à Distance – FR/EN, Flexible 15h+

Teladoc Health; Victoria; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading telehealth provider is seeking a Tier 1 Patient and Member Support Representative to deliver exceptional customer service in a call center environment. Responsibilities include managing inquiries via phone, email, and chat, ensuring high customer satisfaction and effectively handling crisis situations. The position requires bilingual proficiency in English and French, along with strong organizational and problem-solving skills. Flexible scheduling is available, with a minimum commitment of 15 hours per week, earning $24 CAD per hour.

Qualifications

• Exceptional empathy in engaging with members and patients.
• Strong organizational skills for managing competing priorities.
• Ability to adapt to new processes quickly.

Responsibilities

• Provide outstanding customer service to patients and members.
• Manage inbound calls, emails, and chats to address inquiries.
• Handle crisis situations as needed.

Skills

Empathy

Organizational skills

Adaptability

Bi-lingual (English and French)

Job description

A leading telehealth provider is seeking a Tier 1 Patient and Member Support Representative to deliver exceptional customer service in a call center environment. Responsibilities include managing inquiries via phone, email, and chat, ensuring high customer satisfaction and effectively handling crisis situations. The position requires bilingual proficiency in English and French, along with strong organizational and problem-solving skills. Flexible scheduling is available, with a minimum commitment of 15 hours per week, earning $24 CAD per hour.