Représentant Service Client à Distance – FR/EN, Flexible 15h+

Teladoc Health; Edmonton; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Canada. The role involves providing outstanding customer service to patients and members through calls, emails, and chats. Candidates should possess exceptional empathy, organizational skills, and be bi-lingual in English and French. This position offers flexible hours starting at $24 CAD per hour.

Benefits

Flexible work schedule

Gain experience in virtual healthcare

Work in a dynamic team environment

Qualifications

• Must engage with members & patients compassionately.
• Must handle multiple competing priorities effectively.
• Demonstrate the ability to thrive in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats from patients.
• Address inquiries and resolve issues efficiently.
• Provide information about services and ensure satisfaction.

Skills

Exceptional empathy

Organizational skills

Adaptability to new processes

Bi-lingual English and French

Job description

A leading healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Canada. The role involves providing outstanding customer service to patients and members through calls, emails, and chats. Candidates should possess exceptional empathy, organizational skills, and be bi-lingual in English and French. This position offers flexible hours starting at $24 CAD per hour.