Représentant(e) Support à Distance Bilingue — Flexible

Teladoc Health; Ottawa; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading telehealth company in Ontario is seeking a Tier 1 Patient and Member Support Representative to provide exceptional customer service in a dynamic call center environment. The role includes managing various communication channels and requires bilingual proficiency in English and French. This position offers flexible scheduling and the opportunity to gain valuable experience in virtual healthcare.

Benefits

Earn $24 CAD per hour

Flexible work schedule

Experience in healthcare and technology

Qualifications

• Exceptional empathy in engaging with members and patients.
• Exemplary organizational skills for multitasking in a fast-paced environment.
• Ability to adapt to new processes and thrive in dynamic settings.

Responsibilities

• Provide outstanding customer service to patients and members.
• Manage inbound calls, emails, and chats addressing inquiries and issues.
• Ensure high customer satisfaction while handling crisis situations.

Skills

Empathy

Organizational skills

Adaptability

Bilingual in English and French

Job description

A leading telehealth company in Ontario is seeking a Tier 1 Patient and Member Support Representative to provide exceptional customer service in a dynamic call center environment. The role includes managing various communication channels and requires bilingual proficiency in English and French. This position offers flexible scheduling and the opportunity to gain valuable experience in virtual healthcare.