Représentant(e) Support à Distance Bilingue — Flexible

Teladoc Health; Lévis; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare tech company is seeking a Tier 1 Patient and Member Support Representative in Lévis, Canada. The role involves providing exceptional customer service to patients through call, email, and chat channels, while supporting flexible work hours. The ideal candidate will be bilingual in English and French, possess strong organizational skills, and show empathy in all interactions. This opportunity allows you to gain experience in virtual healthcare and develop critical supportive skills.

Benefits

Flexible work schedule

Experience in healthcare and tech

Qualifications

• Exceptional empathy, engaging with members and patients.
• Exemplary organizational skills for managing priorities.
• Adaptable to new processes in a fast-paced environment.
• Bi-lingual English and French is a requirement.

Responsibilities

• Provide outstanding customer service in a call center environment.
• Manage inbound calls, emails, and chats.
• Resolve inquiries and coordinate queues.
• Ensure high customer satisfaction.

Skills

Empathy

Organizational skills

Problem-solving

Bilingual English and French

Job description

A leading healthcare tech company is seeking a Tier 1 Patient and Member Support Representative in Lévis, Canada. The role involves providing exceptional customer service to patients through call, email, and chat channels, while supporting flexible work hours. The ideal candidate will be bilingual in English and French, possess strong organizational skills, and show empathy in all interactions. This opportunity allows you to gain experience in virtual healthcare and develop critical supportive skills.