Représentant de Service Technique - de production

Xerox; Quebec; On-site; CAD 34,000 - 70,000; Full time

Job summary

A leading technology company in Quebec City is seeking an experienced Electro-mechanical Technician. In this role, you will provide outstanding service, maintain and repair large-scale production equipment, and ensure customer satisfaction. The ideal candidate has significant electro-mechanical experience and strong time management skills. Competitive compensation includes comprehensive benefits and growth opportunities.

Benefits

Comprehensive medical/dental/vision

Savings Account and 401k matching

Paid time off and holidays

Qualifications

• Experience with electro-mechanical systems, HVAC, or similar fields.
• Strong reliability and punctuality.
• Valid driver's license and appropriate insurance.

Responsibilities

• Manage customer relations and satisfaction.
• Maintain and repair large-scale production equipment.
• Perform technical diagnostics and software installations.

Skills

Senior Electro-mechanical experience

Time management skills

Ability to lift 50 pounds

Electrical circuit troubleshooting

Job description

Overview

Location: Québec City, Quebec, Canada. Department: TECHNICAL_SERVICE_ENGINEERING. Date: Friday, October 10, 2025. Working time: Full-time. Job Level: Individual Contributor. Job Type: Experienced. Job Field: TECHNICAL_SERVICE_ENGINEERING. Seniority Level: Entry Level. Currency: CAD - Canada - CA. Annual Base Salary: Minimum 34,980; Maximum 69,960. The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is one component of Xerox’s total compensation package for employees, which also includes a comprehensive benefits package (medical, dental, life insurance, an Employee Assistance Program, Paid Time Off, holidays, disability, and retirement benefits). For more information, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. – Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.

Primary Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications

• Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and Reliability. Our customers are counting on you. If you\'re a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver\'s license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
• Useful certifications for this role.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Plan.
• Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.

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