Repair Coordinator

Don-Mor Automotive Group; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading automotive repair shop in London, Ontario, is seeking a Repair Coordinator to enhance customer service and coordinate repair updates. The ideal candidate will have strong communication skills, a valid driver’s license, and the ability to manage multiple tasks in a fast-paced environment. Join our dynamic team and contribute to exceptional customer experiences.

Qualifications

• Valid G or G2 driver’s license with a clean abstract.
• Ability to drive both standard and automatic transmissions.
• Automotive industry experience is an asset.

Responsibilities

• Greet customers in a courteous manner.
• Monitor status of vehicles in repair.
• Proactively contact customers with updates.

Skills

Customer service skills

Problem-solving abilities

Detail-oriented

Education

Completion of post-secondary education

Job description

CARSTAR is North America's largest network of independently owned collision-repair facilities. We provide comprehensive collision repair services, cosmetic vehicle restoration, and professional autoglass repair and replacement.

If you are passionate about quality workmanship and exceptional customer service, we would love to hear from you. Apply today to join our growing team!

Position Overview:

Working at our dynamic collision repair shop as the Repair Coordinator, you will be the first point of contact for our customers. This role is critical in acting as the liaison between the customer and the production team, ensuring the most positive service experience during a difficult and stressful time.

Key Responsibilities:

• Greet all customers (phone, in-person, virtually) in a courteous, welcoming, and friendly manner
• Meet with the customers who have repair estimate appointments
• Review the damages on the vehicle with the customer and take the quality photos of the vehicle
• Drive the vehicle back to the repair shop for an Estimator to estimate it
• Bring the vehicle back up to the front and discuss the next steps to the customer
• Monitor status of vehicles in repair and coordinate service updates with the production team
• Proactively contact customers and provide repair updates throughout the process
• Perform other duties and assignments as required

Qualifications:

• Completion of post-secondary (college or university)
• Valid G or G2 driver’s license with a clean abstract
• Ability to drive both standard and automatic transmissions
• Automotive industry experience an asset, but not required
• Excellent customer service and communication skills with basic understanding of automotive terminology
• Friendly, professional, and customer-focused demeanor
• Strong problem-solving and troubleshooting abilities
• Detail-oriented, organized, and effective at time management
• Reliable follow-through to ensure customer satisfaction
• Able to manage multiple priorities in a fast-paced environment
• Works well independently and as part of a team