Rental Specialist - Brantford

OSR OnSite Rentals Co Inc; Brantford; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Overtime eligibility

Performance incentives

Training provided

Growth path

Health and dental benefits

Job summary

OnSite Rentals is seeking a Rental Specialist in Brantford, Ontario. You will be the face of our operation, helping customers choose the right equipment, handling check-in and check-out, and ensuring each item is clean, safe, and rental-ready.

You’ll inspect gear, stage equipment for reservations, keep the fleet status up to date in our rental system, and collaborate with the Rental Centre Manager and technicians to keep the store running smoothly.

Qualifications

• 1-3 years of customer-facing experience in retail, rental, or similar.
• Ability to connect with customers and provide excellent service.
• Mechanical aptitude and comfort working with tools.
• Willingness to lift 50+ lbs and work in a hands-on environment.
• Basic computer skills for rental system entry and fleet tracking.
• Strong work ethic and proactive approach.

Responsibilities

• Greet customers and help them choose equipment to fit their project.
• Explain safety, operation basics, and watch for field issues.
• Process check-in/check-out transactions accurately and quickly.
• Inspect returned gear for damage and ensure cleanliness.
• Maintain fleet status in the rental management system.
• Coordinate with the Rental Centre Manager and Mobile Technicians as needed.

Skills

Customer-facing experience

Mechanical aptitude

People skills

Basic computer skills

Lifting capability

Tools

Rental management system

Fleet tracking software

Job description

Be the reason every customer leaves with confidence and comes back.

About Us

OnSite Rentals is a growing tool and equipment rental company committed to putting the right equipment in the hands of the people who build, fix, and create — and to building the kind of team that makes that possible every single day. We are a people-first organization, and that means the experience we deliver to our customers starts with the experience we create for our team.

The Role

As a Rental Specialist, you are the face of our operation. You are on the front line of the customer experience — helping customers choose the right equipment, getting rentals out the door efficiently, and making sure every piece of equipment is clean, safe, and rental-ready. This role blends genuine customer engagement with hands-on equipment work, and it takes someone who is comfortable doing both well.

What You’ll Do

Here’s what a typical day involves:

Serving customers

• Greet every customer with energy and genuine interest in helping them succeed with their project
• Help customers select the right equipment, accessories, and solutions for their specific needs
• Walk customers through safe operation, proper use, and what to watch for in the field
• Handle check-in and check-out transactions accurately and efficiently
• Build relationships with repeat customers and contractors who count on us to know their needs

Keeping the fleet rental-ready

• Prepare and stage equipment for reservations and pickups
• Inspect returned equipment thoroughly for damage, wear, and safety compliance
• Clean and "turn" equipment quickly so it’s available for the next customer
• Perform basic maintenance and minor repairs to keep the fleet in top condition
• Maintain accurate fleet status in the rental management system

Keeping the centre running well

• Maintain a clean, organized, and safe rental area
• Follow all safety procedures and ensure every rental meets safety compliance before it goes out
• Support efficient workflows, assist with inventory, and communicate clearly with teammates
• Coordinate with the Rental Centre Manager and Mobile Field Technicians as needed

What We Offer

• Competitive hourly pay with overtime eligibility
• Performance-based incentives tied to store success
• Training on tools, equipment, and rental systems
• Clear growth path to manager or technician roles
• Health and dental benefits

What We’re Looking For

You bring

• 1-3 years of customer-facing experience — retail, rental, or similar
• A natural ability to connect with people and make them feel looked after
• Mechanical aptitude and comfort working with tools and equipment
• A strong work ethic and proactive approach
• Basic computer skills for rental system entry and fleet tracking
• The physical capability to safely lift 50+ lbs and work in an active, hands-on environment

You are

• Genuinely people-oriented — you enjoy helping others and it shows
• Dependable — your team and customers know they can count on you
• Curious about equipment and motivated to keep learning
• Calm under pressure and adaptable when the pace picks up

Compensation

• Hourly Rate: CAD $20 - $25 / hour
• Commission / Bonus: Tied to store performance and customer experience

If you take pride in your work, enjoy helping people get the job done, and want to be part of a team that is growing and building an exceptional brand, then this is the role for you.

OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace. We welcome applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request. While all applications are appreciated, only those selected for an interview will be contacted.