Rental Coordinator - Specialty Rental - Acheson, Alberta, Canada

Atlas Copco; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading equipment rental company in Acheson, Alberta is seeking a Rental Coordinator. The successful candidate will be responsible for customer contact on rental equipment, managing accounts, and ensuring customer satisfaction. Applicants should have a high school diploma and minimum one year of experience in customer service or rental business. A collaborative spirit and problem-solving skills are essential. A comprehensive compensation package, including health insurance, and opportunities for growth are offered.

Benefits

Flexible benefits plan

401(k) retirement plan

Health insurance

Paid time off

Qualifications

• Minimum one year of experience in customer service, sales, and/or rental business.
• Knowledge of Atlas Copco Rental equipment is required.

Responsibilities

• Act as customer contact point on rental equipment.
• Manage existing customer accounts and generate sales.
• Assist with creating purchasing orders and processing invoices.

Skills

Analytical skills

Problem solving

Customer service

Effective verbal communication

Education

High school degree or equivalent

Tools

Office 365

Job description

Overview

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

Join us on our journey for a better tomorrow.

Role

We are looking for a Rental Coordinator in our Acheson, Alberta, Canada office. Your mission as Rental Coordinator is to be the customer contact point on rental equipment, managing existing customer accounts, generating sales by answering calls and solving problems, issues, and concerns of customers, following up as needed to ensure resolutions, as well as coordinating documents and maintaining customer-tracking data with focus on customer satisfaction and operational excellence. Should keep update on all rental equipment features and applications. Implements quality process improvements that focus on safety, operations, and customer service, as well as being responsible for the follow activities:

• Creating reservations and rentals in the system along with the paper to go along with it.
• Researching and locating equipment for the salespeople as needed.
• Assisting with AR (Accounts Receivable) and following up with customer’s past due invoices.
• Assisting with creating purchasing orders for vendors and helping to process invoices.
• Maintain and update expiring rental contract return dates as needed.
• Support with Logistic arrangements.

Location: This position is located in Acheson, Alberta, Canada and will report to the Customer Service Manager.

Experience & Education

Experience Requirements: Minimum one year of experience in customer service, sales, and/or rental business.

Education Requirements: High school degree or equivalent required.

Physical & Knowledge Requirements

Physical Requirements: Able to lift and carry up to 25 lbs., bend, stoop, squat, reach, crouch, kneel.

Knowledge: Effective verbal skills, selling practices and techniques. Knowledge on applicable Atlas Copco Rental equipment is required. Excellent customer service skills and effective verbal and written communication skills are required. Must be proficient on various computer software programs such as Office 365.

Personality

Personality requirements: Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

• Must have good analytical, problem solving, and multi-tasking skills.
• Collaborative and with a good teamwork spirit.
• Curious and explorer to try new alternatives and seek for improvements.
• Passionate to provide the best customer experience.

What you can expect from us?

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or face-to-face training sessions.
• You will experience an onboarding program at our North America headquarters
• We support you and your well-being with different programs like team events, and more.
• We offer an excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
• We offer health insurance, dental insurance, vision insurance
• We offer Paid time off, Life & Disability Insurance
• We offer a salary based on experience.
• A culture known for respectful interaction, ethical behavior and integrity.
• New Challenges and new things to learn every day.
• Capability to make tangible contributions to the success of our customers.
• Plenty of opportunities to grow and develop career path.

About Us

Atlas Copco Rental North America has offices throughout the US, Canada and Mexico. Headquarters for ACRNA is located in Deer Park, TX, just outside of Houston. Atlas Copco Group is headquartered in Stockholm, Sweden. We are a global team with colleagues in 180 locations in 170 countries.

Even if you don\'t meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.