Renewal Manager

Magnet Forensics; Southwestern Ontario; On-site; CAD 68,000 - 128,000; Full time

Job summary

A leading digital investigative software company in Ontario is seeking a Renewal Manager to drive customer retention through the renewal process. The ideal candidate will have 2-3 years of experience in B2B sales or account management, with strong organizational skills and proficiency in Salesforce preferred. This role offers a competitive compensation package, generous time off, and a supportive team environment.

Benefits

Generous time off policies

Competitive compensation

Volunteer opportunities

Healthcare and retirement benefits

Qualifications

• 2-3 years in Inside Sales, Sales Operations, or related function focused on customer renewals.
• Experience in technology or software industry required.

Responsibilities

• Maximize revenue retention alongside Sales and Customer Success teams.
• Manage relations with channel partners and close renewal opportunities.
• Complete the renewal lifecycle and achieve quarterly renewal targets.
• Analyze customer data to identify retention strategies and up-sell opportunities.

Skills

2-3 years of relevant job experience

Working knowledge of renewals

Strong numbers skills

Ability to multitask

Organized and process-oriented

Team Player

Salesforce or CRM experience

Job description

Overview

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions modernize digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. You’ll be supported through learning and development, along with an incredible team with talent and integrity. If you think you would be the right person to join our team working toward this goal, we would love to hear from you.

Your Role

The Renewal Manager is accountable for customer retention through the renewal process. The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, and the ability to manage and close large volumes of opportunities.

What You Will Accomplish

• Work with Sales and Customer Success to maximize revenue retention.
• Be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal opportunities.
• Complete the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
• Achieve or exceed quarterly renewal targets.
• Drive on-time or early renewals.
• Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify at-risk renewal clients early in the cycle.

What We Are Looking For

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences.” It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that.” We want to be part of your development journey, and we’ll learn as much from you as you learn from us. There are a couple must haves, but we will keep that list short:

• 2-3 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry.
• Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers.
• Strong numbers skills.
• Ability to multitask in a fast-paced environment is required.
• Organized, process oriented, and close attention to detail is required.
• Team Player that enjoys sharing credit for collaborative efforts.
• Salesforce or other CRM experience preferred.

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Compensation & Benefits:

• The Compensation range is for the primary location for which the job is posted. The actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.
• If the compensation structure for the role includes an incentive component, the range below represents total target compensation (TTC) (base salary + variable).

Compensation Range:

• MIN: $68,600
• MID: $98,000
• MAX: $127,400
• Currency: CAD

Magnet is proud to offer benefits such as:

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact aoda at magnetforensics.com should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.