Renewal Account Manager - SaaS & Customer Success

ServiceNow; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading cloud-based platform provider is seeking an experienced Renewal Account Manager in Toronto, Ontario. The role involves supporting sales, monitoring customer health metrics, and ensuring customer retention for a SaaS product. Candidates should have at least 3 years of experience in account management, strong customer service skills, and the ability to integrate AI into work processes. A flexible work persona is offered, emphasizing trust and collaboration in a remote-capable environment.

Qualifications

• 3+ years of experience in a customer success or renewal account management role.
• Experience managing customer retention and adoption of a SaaS product.
• Strong work ethic with demonstrated quota achievement.

Responsibilities

• Partner with Field Sales to support renewal touch points with customers.
• Monitor customer health metrics to identify risks and develop mitigation strategies.
• Provide regular updates on renewal status and engage with customers.

Skills

Account management

Customer retention

AI integration

Problem-solving

Sales skills

Job description

A leading cloud-based platform provider is seeking an experienced Renewal Account Manager in Toronto, Ontario. The role involves supporting sales, monitoring customer health metrics, and ensuring customer retention for a SaaS product. Candidates should have at least 3 years of experience in account management, strong customer service skills, and the ability to integrate AI into work processes. A flexible work persona is offered, emphasizing trust and collaboration in a remote-capable environment.