Remote Website Support Specialist - AEM & Inventory Expert

Audi RED; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading automotive digital support firm in Canada is seeking two Website Support Specialists. This role involves providing technical support for live dealership websites using Adobe Experience Manager. Candidates should have a minimum of 2 years in tech support and strong troubleshooting skills. Benefits include paid vacation, health coverage, and a collaborative work culture. If you're detail-oriented and thrive in fast-paced environments, this is an exciting opportunity to join a dynamic team remotely.

Benefits

Paid vacation

Full health benefits

Work from home allowance

Team events and fun culture

Dog-friendly office

Qualifications

• 2+ years of experience in technical support or a customer-facing role.
• Familiarity with automotive inventory management systems.
• Experience with content management systems, ideally AEM.

Responsibilities

• Provide front-line technical support for live dealership websites.
• Troubleshoot website-related issues and maintain accurate documentation.
• Communicate promptly with dealers regarding technical issues.

Skills

Troubleshooting skills

Communication

Organizational skills

Problem-solving

Tools

Adobe Experience Manager (AEM)

SalesForce

Jira

Job description

A leading automotive digital support firm in Canada is seeking two Website Support Specialists. This role involves providing technical support for live dealership websites using Adobe Experience Manager. Candidates should have a minimum of 2 years in tech support and strong troubleshooting skills. Benefits include paid vacation, health coverage, and a collaborative work culture. If you're detail-oriented and thrive in fast-paced environments, this is an exciting opportunity to join a dynamic team remotely.