Remote VP, Customer Success & Growth

Bucketlist Rewards; Vancouver; Remote; CAD 120,000 - 150,000; Full time

Job summary

A leading rewards solution provider is seeking a Vice President of Customer Success to lead their global Customer Success organization. This role involves strategic leadership, team management, and driving customer experience and outcomes. Candidates should have over 10 years of experience in customer success, with proven leadership in B2B SaaS environments. This position supports remote work for candidates in Canada.

Benefits

Growth Opportunities

Remote Work

Wellness Days

Comprehensive Benefits Package

Annual Bucketlist Benefit

Rewards and Recognition

Qualifications

• 10+ years in Customer Success or related customer-facing roles.
• 5+ years leading Customer Success teams in high-growth B2B SaaS environments.
• Strong understanding of SaaS metrics including NRR and churn.

Responsibilities

• Define and execute the customer success strategy aligned with company growth objectives.
• Recruit and develop a high-performing customer success team.
• Design and optimize customer lifecycle programs to ensure frictionless experiences.

Skills

Customer Success

Account Management

Team Leadership

SaaS Metrics Understanding

Data-Driven Decision Making

Communication

Job description

A leading rewards solution provider is seeking a Vice President of Customer Success to lead their global Customer Success organization. This role involves strategic leadership, team management, and driving customer experience and outcomes. Candidates should have over 10 years of experience in customer success, with proven leadership in B2B SaaS environments. This position supports remote work for candidates in Canada.